Medical Receptionist

Estemarat Group; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A healthcare organization in Dubai is seeking a Medical Receptionist to join its team. The ideal candidate will manage front desk operations, greet patients, and schedule appointments, ensuring an excellent patient experience. Applicants should have a diploma or bachelor's degree in relevant fields and at least 1-3 years of experience in a medical environment. Strong communication and organizational skills, along with fluency in English, are essential. The position offers a competitive salary and health insurance.

Benefits

Competitive salary package

Health insurance and paid annual leave

Career growth opportunities

Supportive work environment

Qualifications

• Minimum 1-3 years of experience as a receptionist, preferably in a medical setting.
• Fluency in English is required; Arabic or other languages are a plus.

Responsibilities

• Greet and assist patients and visitors in a courteous manner.
• Schedule, confirm, and manage patient appointments efficiently.
• Coordinate with doctors, nurses, and other healthcare professionals.

Skills

Excellent communication

Interpersonal skills

Strong organizational skills

Multitasking abilities

Proficiency in Microsoft Office

Customer service orientation

Education

Diploma or Bachelor's degree in Healthcare Administration

Tools

Healthcare management software

Job description

We are looking for a professional and customerfocused Medical Receptionist to join our healthcare team in Dubai. The ideal candidate will be responsible for managing front desk operations greeting patients scheduling appointments and ensuring a smooth patient experience at our clinic or hospital.

Key Responsibilities

• Greet and assist patients, visitors, and staff in a courteous manner.
• Schedule, confirm, and manage patient appointments efficiently.
• Handle phone calls, emails, and inquiries related to medical services.
• Register new patients and update medical records in the system.
• Process insurance claims, payments, and billing transactions.
• Coordinate with doctors, nurses, and other healthcare professionals.
• Ensure the reception area is clean, organized, and welcoming.
• Maintain confidentiality of patient records and comply with healthcare regulations.
• Assist in handling patient concerns and provide information about services.

Requirements

• Education: Diploma or Bachelors degree in Healthcare Administration, Business Administration, or a related field.
• Experience: Minimum 13 years of experience as a receptionist, preferably in a hospital, clinic, or medical center.
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office and healthcare management software.
  • Knowledge of medical terminology and insurance processes is a plus.
  • Customer service–oriented with a professional attitude.
• Language: Fluency in English is required (Arabic or other languages are a plus).
• Availability: Willing to work in shifts including weekends and holidays if required.

Benefits

• Competitive salary package
• Health insurance and paid annual leave
• Career growth opportunities
• Supportive and professional work environment