Mechanical Engineer - Trainee (UAE National)

Altron; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive service company in Sharjah is seeking candidates for a comprehensive training program focused on customer service and automotive operations. Ideal candidates will possess a Bachelor's degree in Mechanical Engineering or Automotive Technology and demonstrate strong communication and analytical skills. Join us to develop your career in the automotive industry with hands-on training and exposure to various service functions.

Qualifications

• Strong communication and customer focus required.
• Analytical thinking and eagerness to learn technical details.
• Must have a Bachelor's degree in Mechanical Engineering or Automotive Technology.

Responsibilities

• Participate in onboarding, AWR culture, and customer service orientation.
• Develop soft skills and understand customer journey in service operations.
• Learn basic automotive service workflows and customer interaction protocol.

Skills

Strong communication

Customer focus

Analytical thinking

Education

Bachelor's degree in Mechanical Engineering

Automotive Technology

Tools

Digital tools (CRM, job card systems)

Job description

Phase 1: Foundation (Month 1)

• Participate in onboarding, AWR culture, and customer service orientation
• Develop soft skills and understand customer journey in service operations

Phase 2: Cross-Department Exposure (Months 2–3)

• Rotate through service reception, workshop floor, parts counters, and CRM
• Learn basic automotive service workflows and customer interaction protocol

Phase 3: Technical & Process Training (Months 4–6)

• Attend in-depth training on job card processing, warranty handling, appointment systems, and service quality standards
• Work with technicians and service advisors to understand diagnostics, maintenance, and repair procedures
• Participate in customer service case studies and feedback analysis

Training Topics Include

• Automotive systems fundamentals
• AWR service process and standards
• Customer communication & complaint resolution
• Digital tools (CRM, job card systems)
• Time and workflow management
• Bachelor’s degree in Mechanical Engineering, Automotive Technology, or equivalent
• Strong communication and customer focus
• Analytical thinking and eagerness to learn technical details