MEA Customer Success Leader: Strategy, Growth & Adoption

ServiceNow; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A technology company in Dubai is seeking an Area Lead for Customer Success to ensure customer growth and retention. This role involves leading a team, fostering relationships with key clients, and integrating AI into work processes. Candidates should have extensive experience in customer engagement, proven leadership skills, and a strong understanding of enterprise CRM systems. This is a full-time position with no remote work options.

Qualifications

• 15 years of experience leading a software-based organization.
• 10 years in a leadership position.
• 5 years in customer success or related role.

Responsibilities

• Ensure customer adoption and risk mitigation.
• Lead and develop the Customer Success team.
• Oversee high-impact escalations and customer health.

Skills

Leadership and management

Customer engagement

AI integration

Interpersonal skills

Analytical skills

Collaboration

Negotiation skills

Education

Technical degree

Tools

CRM systems

Cloud/SaaS Computing

Job description

A technology company in Dubai is seeking an Area Lead for Customer Success to ensure customer growth and retention. This role involves leading a team, fostering relationships with key clients, and integrating AI into work processes. Candidates should have extensive experience in customer engagement, proven leadership skills, and a strong understanding of enterprise CRM systems. This is a full-time position with no remote work options.