Manager - Scholarships & Financial Aid (UAE National)

Black & Grey HR; Ajman; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment agency in the UAE is seeking a Manager Scholarship and Financial Aid to lead financial assistance operations. The role involves designing policies, supervising disbursements, and ensuring compliance with regulations. Candidates should possess a Bachelor's degree and at least 4 years of relevant experience. Proficiency in English and Arabic is required, and strong analytical skills are essential. The position offers an opportunity to make a significant impact on student support and operational efficiency.

Qualifications

• Minimum of 4 years of relevant experience managing scholarships and financial aid.
• Demonstrated ability to interpret and apply financial aid policies and regulations.
• Experience in managing audits and preparing reports.

Responsibilities

• Lead daily functions of the Financial Aid and Scholarships Office.
• Design and implement policies related to financial aid offerings.
• Supervise processing and reconciliation of student sponsorships.

Skills

Expertise in financial aid policies

Analytical skills

Customer service orientation

Organizational skills

Proficiency in English

Proficiency in Arabic

Education

Bachelor’s degree

Tools

Financial aid systems

Data management tools

Job description

Overview

Black & Grey HR is hiring for a highly qualified and experienced Manager Scholarship and Financial Aid to oversee the end‑to‑end operations of financial assistance and scholarship programs ensuring regulatory compliance, operational efficiency, and exceptional support to students and stakeholders.

Responsibilities

• Lead the daily functions of the Financial Aid and Scholarships Office ensuring services run efficiently and align with institutional goals.
• Design, implement, and assess policies and strategies related to scholarships, financial aid offerings, grants, and tuition discounts.
• Supervise the processing, reconciliation, and disbursement of student sponsorships and financial aid disbursements, including debt recovery.
• Ensure strict adherence to institutional policies and legal/regulatory standards governing financial aid and scholarships.
• Serve as the central liaison between internal departments and external partners to coordinate financial aid procedures.
• Monitor and manage scholarship and aid funds, ensuring expenditures remain within authorized budgets.
• Review student eligibility, handle appeals related to academic progress, and make informed decisions on aid adjustments.
• Develop and present information sessions, workshops, and resources for students, families, and university personnel on funding opportunities and policies.
• Collaborate with government and external entities to enhance financial aid offerings and support systems.
• Oversee all documentation, contracts, and reporting related to scholarships and financial aid, including internal and external audits.
• Evaluate and troubleshoot financial aid information systems, maintaining quality control standards across all student funding processes.
• Supervise processes related to special conditions, fund reallocation, and updating student financial records in the university’s systems.
• Ensure transparency, accuracy, and timeliness in all financial aid‑related communications and decisions.
• Lead initiatives such as managing the operations of internal funding schemes like the university’s dedicated aid fund (e.g., Thamer’s Fund), ensuring full compliance and audit readiness.

Qualifications

• Bachelor’s degree with a minimum of 4 years of relevant experience managing scholarships and financial aid.
• Proficiency in both English and Arabic (verbal and written).
• Demonstrated expertise in interpreting and applying financial aid policies, regulations, and eligibility requirements.
• Strong analytical and problem‑solving skills with the ability to evaluate student eligibility and make sound judgments.
• Proficiency in using financial aid systems, data management tools, and common office software.
• Excellent organizational skills with a keen eye for detail, ensuring accuracy and compliance in financial aid processing.
• Ability to build and maintain collaborative relationships with internal departments and external agencies.
• Experience in managing audits, preparing reports, and maintaining documentation for scholarship and financial aid programs.
• High sense of integrity and ability to handle confidential information with discretion.
• Strong customer service orientation with the ability to provide clear, empathetic guidance to students and families seeking financial support.

Benefits

• Bachelor’s degree with a minimum of 4 years of relevant experience managing scholarships and financial aid.
• Proficiency in both English and Arabic (verbal and written).
• Demonstrated expertise in interpreting and applying financial aid policies, regulations, and eligibility requirements.
• Strong analytical and problem‑solving skills with the ability to evaluate student eligibility and make sound judgments.
• Proficiency in using financial aid systems, data management tools, and common office software.
• Excellent organizational skills with a keen eye for detail, ensuring accuracy and compliance in financial aid processing.
• Ability to build and maintain collaborative relationships with internal departments and external agencies.
• Experience in managing audits, preparing reports, and maintaining documentation for scholarship and financial aid programs.
• High sense of integrity and ability to handle confidential information with discretion.
• Strong customer service orientation with the ability to provide clear, empathetic guidance to students and families seeking financial support.