Manager- Credit Control - Dubai & NE

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading bank in the UAE is looking for a professional to manage credit limits and support team operations. You will ensure superior service quality in customer interactions and maintain accurate financial records. The ideal candidate has at least 3 years of experience in a similar role within the banking sector. A Bachelor's degree in a related field is required.

Qualifications

• Minimum 3 years of relevant experience in the banking sector.
• Proven ability to manage credit facility functions.
• Strong understanding of standard operational procedures.

Responsibilities

• Authorize and process credit limits accurately.
• Maintain accuracy with interest rates and charges.
• Respond timely to internal customer queries.

Skills

Credit limit management

Customer service

Regulatory compliance

Education

Bachelor’s degree or related discipline

Job description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance.

Job Description

The role is responsible for managing credit limits relating to credit facilities and guiding team members in day-to-day transactions with respect to limit encoding and control. Key responsibilities include:

• Authorizing and processing credit limits to ensure accurate detailing into the Bank's systems
• Authorizing and processing day-to-day transactions, such as loan memos and processing tickets
• Maintaining accuracy with regards to application of interest rates, commissions, fees, and charges
• Authorizing and encoding limits for approvals received from Credit
• Preparing liability/no liability certificates and letters

Ensure 100% satisfaction rating by internal customers by providing superior service quality, managing internal customer relationships, and addressing queries and exceptions efficiently.

Responsibilities

• Provide timely response to service and support requests, queries, escalations, and deficiency reports
• Stay abreast of latest developing concepts, new regulations, and Corporate Credit guidelines
• Ensure adherence to published Standard Operation Procedures (SOP) and Service Level Agreements (SLA)
• Support Team Leader in distributing work among team members and ensuring smooth flow of day-to-day transactions

Qualifications

Minimum qualification: Bachelor’s degree or related discipline. Minimum experience: Relevant experience in the banking sector with at least 3 years in similar positions of progressively increasing managerial responsibilities in the credit facility function.