Manager Core People Operations

Delivery Hero SE; Dubai; On-site; AED 293,000 - 368,000; Full time

Job summary

A leading global delivery platform in Dubai is seeking a Manager, Core People Operations to oversee onboarding and compliance across multiple countries in the MENA region. Responsibilities include managing immigration processes, pension administration, and collaborating with various stakeholders to ensure efficient HR operations. The ideal candidate has 7+ years of HR experience, strong knowledge of regional labor laws, and the ability to lead a diverse workforce, encompassing both blue-collar and white-collar roles.

Qualifications

• 7–10+ years of experience in HR Operations / People Operations.
• Strong experience in managing onboarding, offboarding, visas, and compliance.
• Experience supporting multiple countries, preferably in the MENA region.

Responsibilities

• Lead and manage onboarding and offboarding processes across 8 countries.
• Oversee all visa and work permit processes for employees.
• Ensure compliance with local labor laws and social security regulations.

Skills

HR Operations

People Operations

Immigration Regulations

Stakeholder Management

Compliance

Team Leadership

Process Improvement

Job description

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

The Manager, Core People Operations will be responsible for leading and managing onboarding, offboarding, and people operations compliance across 8 countries in the MENA region. This role will oversee key operational processes including immigration (visas and work permits), pension, and social security administration for both blue-collar and white-collar employees.

The role requires strong expertise in regional labour and immigration regulations, as well as the ability to collaborate effectively with multiple stakeholders to ensure compliant, efficient, and consistent people operations across the region.

Employee Lifecycle Management

• Own and manage end-to-end onboarding and offboarding processes across all assigned countries, ensuring compliance with local labor laws and company policies
• Ensure smooth coordination between HR, payroll, IT, facilities, and business leaders for employee transitions
• Maintain accurate employee records and documentation throughout the employee lifecycle

Immigration, Visas & Work Permits

• Oversee all visa, work permit, and residency processes for expatriate and local employees
• Act as the main point of contact with government authorities, immigration offices, and external agents
• Monitor changes in immigration laws and ensure proactive compliance across all countries

Pension & Social Security Administration

• Manage pension, social security, and statutory benefit registrations, contributions, and deregistrations
• Ensure accurate and timely submissions in line with country-specific regulations
• Partner closely with payroll and finance teams to ensure alignment and compliance

Regional Compliance & Governance

• Ensure HR operational practices comply with local labor laws, social security regulations, and immigration requirements across all 8 countries
• Maintain SOPs, process documentation, and audit-ready records
• Support internal and external audits related to people operations

Stakeholder Management & Collaboration

• Partner with HR Business Partners, Payroll, Finance, Legal, IT, and external vendors to deliver seamless people operations
• Provide guidance to business leaders and managers on people operations topics
• Manage relationships with third‑party providers (immigration consultants, government portals, benefit administrators)

Team Leadership & Process Improvement

• Lead, coach, and develop the core people operations team (if applicable)
• Drive process standardization and continuous improvement while respecting local country requirements
• Identify opportunities for automation and efficiency through HR systems and tools

Qualifications

• 7–10+ years of experience in HR Operations / People Operations, with regional exposure
• Strong hands‑on experience managing onboarding, offboarding, visas, work permits, pension, and social security
• Proven experience supporting multiple countries, preferably within the MENA region
• Experience working with both blue‑collar and white‑collar workforces
• Solid understanding of labor laws, immigration processes, and statutory benefits
• Experience working in a matrixed, multi‑stakeholder environment