Job Description Customer related :
- Building and maintaining long lasting relationship by partnering with stakeholders and understanding their needs
- Run rate and deal closures with market intelligence by continuous engagement with market and relevant stake holders
- Funnel Management : Having a strong funnel for business to avoid seasonal imbalances.
- Identifying and increasing business / channel breadth; map potential customers and generate potential leads
- Being updated on products, competitors and market for establishing, maintaining and expanding our customer base and increasing business opportunities
- Managing AR from all partners.
- Doing a periodic Business review with the partner, presenting analysis of the business done and planning for the future.
Business related :
- Business Development through market intelligence
- Achieving sales target and growth by converting potential enquires into sales
- Planning – Quota and inventory planning with partners to push the partner to achieve the maximum sale through us
- Identify new markets / potential customers and expanding our reach
- Market research on customers / buyers regularly to understand market trends and collecting their feedback.
- Keep track of all offers / support being confirmed to customers; preparing timely credit notes, approvals etc.
- Vendor alignment with regular meetings and data sharing on market intelligence
- Regular visit of market to analyze competition offerings and market offers on the models
- Ensure smooth order processing though internal alignment with all stake holders
- Credit note follow up by coordinating with the internal and external stakeholders.
- Collection and reconciliation by sending the SOA on time and making constant follow ups with all partners on weekly basis and ensuring to get the payment schedule.
- Maintaining the list of all offers / promos, etc for various customers
- Keeping a tr Operations related :
- ack on the after-sales services of all the partners, e.g. their service requests, collection, DOA etc.
- Periodic report maintenance by consolidating and analyzing daily action summaries, sell out and stock on Hand
- Preparing sales presentations by compiling data for review
- Keeping track of after sales services of all the partners like Service request, collection, DOA, etc.
Team related :
- Taking responsibility of and driving team performance
- Motivating, mentoring and coaching the team members on performance and individual growth areas