Luxury Rooms Controller – VIP & Opera PMS Specialist

The First Group Hospitality; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hospitality management company in Dubai is seeking a Rooms Controller to optimize room inventory and enhance guest experience at the world's tallest hotel. The ideal candidate will have 1-2 years of experience in a luxury hotel, strong knowledge of Opera PMS, and exceptional communication skills. Join us in delivering unmatched hospitality and professional growth at this iconic landmark.

Qualifications

• Minimum 1–2 years of experience in a similar role in a luxury hotel environment.
• Strong knowledge of Opera PMS and room allocation procedures.
• Analytical mindset with excellent planning and organizational skills.
• Strong communication and teamwork abilities.
• High level of accuracy and attention to detail.
• Calm under pressure, with the ability to multi‑task and prioritize.
• Fluent in English; additional languages are a plus.
• Professional appearance and demeanor.

Responsibilities

• Manage daily room allocations based on guest preferences, VIP status, and operational requirements.
• Coordinate early arrivals, late departures, room moves, and out‑of‑order rooms in cooperation with Housekeeping and Engineering.
• Maximize room revenue by ensuring optimal room inventory usage and close coordination with Reservations.
• Handle pre‑arrival arrangements for VIP guests, groups, and special requests.
• Maintain accurate room status in Opera PMS and resolve room discrepancies swiftly.
• Collaborate with the Guest Experience and Front Office teams to ensure proper room assignments.
• Monitor and manage overbooking situations with a guest‑centric approach.
• Prepare daily arrival reports for internal departments.
• Liaise with Sales, Revenue, and Housekeeping departments for coordination.
• Support the front office team during busy periods, including check‑in/check‑out assistance.

Job description

A prestigious hospitality management company in Dubai is seeking a Rooms Controller to optimize room inventory and enhance guest experience at the world's tallest hotel. The ideal candidate will have 1-2 years of experience in a luxury hotel, strong knowledge of Opera PMS, and exceptional communication skills. Join us in delivering unmatched hospitality and professional growth at this iconic landmark.