Luxury Hotel Guest Services Agent

InterContinental Hotels Group; Dubai; On-site; AED 30,000 - 40,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Telephone Operator to manage guest communications and provide exceptional service. Responsibilities include handling calls, managing inquiries, and coordinating with various departments. Ideal candidates have at least one year of experience in luxury hospitality, excellent communication skills, and proficiency in property management systems like Opera. Join a global brand to make a meaningful impact and enjoy a range of competitive benefits.

Benefits

Impressive room discounts

Comprehensive training programs

Qualifications

• At least 1 year of experience in a similar role within luxury hospitality.
• Ability to remain calm and courteous under pressure.

Responsibilities

• Handle all incoming calls to the hotel efficiently and courteously.
• Manage guest inquiries, reservations, wake-up calls, and service requests.
• Coordinate with various departments to ensure timely fulfilment of guest requests.
• Record and follow up on all guest complaints and service issues.
• Provide accurate information about hotel services and local attractions.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Multitasking skills

Professional phone etiquette

Interpersonal skills

Tools

Property management systems (e.g., Opera, Fidelio)

Job description

A luxury hotel in Dubai is seeking a Telephone Operator to manage guest communications and provide exceptional service. Responsibilities include handling calls, managing inquiries, and coordinating with various departments. Ideal candidates have at least one year of experience in luxury hospitality, excellent communication skills, and proficiency in property management systems like Opera. Join a global brand to make a meaningful impact and enjoy a range of competitive benefits.