Luxury Guest Services Agent – Telecommunications

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel brand in the United Arab Emirates is seeking a Service One Agent to join their Telecommunications team. This role involves answering incoming calls, handling guest requests promptly, and ensuring satisfaction with service. Candidates should have at least 1 year of luxury hospitality experience and excellent communication skills. The position offers a tax-free salary in Dirhams, generous benefits including reduced hotel rates, healthcare, and more, making it ideal for motivated individuals seeking a rewarding career in hospitality.

Benefits

Attractive tax-free salary

Generous F&B benefits

Reduced hotel rates across properties

Excellent leave and healthcare package

Life insurance and incentive programs

Qualifications

• Minimum of 1 year luxury hospitality experience in a similar role.
• Excellent communication and interpersonal abilities.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Responsible for the speedy and courteous answering of incoming calls.
• Entering of HotSOS guest requests and monitoring response timing.
• Ensure that all requests are handled in a timely manner.

Skills

Excellent communication and interpersonal abilities

Flexibility to work evenings, weekends, and holidays

Ability to multitask and work under pressure

Fluency in English

Job description

A leading luxury hotel brand in the United Arab Emirates is seeking a Service One Agent to join their Telecommunications team. This role involves answering incoming calls, handling guest requests promptly, and ensuring satisfaction with service. Candidates should have at least 1 year of luxury hospitality experience and excellent communication skills. The position offers a tax-free salary in Dirhams, generous benefits including reduced hotel rates, healthcare, and more, making it ideal for motivated individuals seeking a rewarding career in hospitality.