Luxury Front Office Leader – VIP Service & Revenue

Kempinski Hotels; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prestigious hotel group in Dubai is looking for a Front Office Manager. Responsibilities include overseeing Reception, Concierge, and Business Center operations, managing budgets, and ensuring high-quality guest services. The ideal candidate will have a Bachelor's degree in Hospitality Management and at least three years of experience in a similar role at a renowned international hotel. Strong communication skills and knowledge of Microsoft Office and Opera are essential. This role offers a permanent, full-time contract.

Qualifications

• Minimum three years of experience in a similar position.
• Bachelor's degree in Hospitality Management or equivalent.
• Excellent English communication skills.

Responsibilities

• Oversee operations of Reception, Concierge, and Business Center.
• Control duty roster and ensure quality service delivery.
• Conduct interviews and identify training needs for staff.
• Manage budget and labor cost controls to maximize productivity.
• Handle customer complaints and maintain high visibility with guests.

Skills

Hospitality Management Bachelor Degree or equivalent

Three (3) years relevant experience

International experience in a 5 star property

Excellent communication skills

Very good knowledge of Microsoft Office applications

Excellent Opera knowledge

Education

Hospitality Management Bachelor Degree

Tools

Microsoft Office

Opera

Job description

A prestigious hotel group in Dubai is looking for a Front Office Manager. Responsibilities include overseeing Reception, Concierge, and Business Center operations, managing budgets, and ensuring high-quality guest services. The ideal candidate will have a Bachelor's degree in Hospitality Management and at least three years of experience in a similar role at a renowned international hotel. Strong communication skills and knowledge of Microsoft Office and Opera are essential. This role offers a permanent, full-time contract.