Lobby Ambassador & Guest Experience Guide

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality brand in the United Arab Emirates seeks a Lobby Ambassador to join the Front Office team at the iconic Jumeirah Burj Al Arab. This role involves providing exceptional guest services, upselling hotel amenities, and ensuring a memorable guest experience. Ideal candidates will have 1-2 years experience in luxury hospitality and fluency in English. A Bachelor's Degree in Hotel Management is preferred. Enjoy benefits like comprehensive healthcare, supportive work environment, and competitive tax-free salary.

Benefits

Supportive work environment

Learning & Development opportunities

Colleague discounts

Comprehensive healthcare

Paid annual leave

Performance-based incentives

Tax-free salary in AED

Qualifications

• 1-2 years' experience in luxury hospitality.
• Fluency in English and knowledge of another language.

Responsibilities

• Provide information on hotel amenities and services.
• Handle Guest Relations operations and communication.
• Escort guests to the lobby and ensure smooth check-in.

Skills

Fluency in English

Customer service skills

Upselling abilities

Education

Bachelor’s Degree in Hotel Management

Job description

A luxury hospitality brand in the United Arab Emirates seeks a Lobby Ambassador to join the Front Office team at the iconic Jumeirah Burj Al Arab. This role involves providing exceptional guest services, upselling hotel amenities, and ensuring a memorable guest experience. Ideal candidates will have 1-2 years experience in luxury hospitality and fluency in English. A Bachelor's Degree in Hotel Management is preferred. Enjoy benefits like comprehensive healthcare, supportive work environment, and competitive tax-free salary.