Learning Associate

Q Express Documents Transport LLC - Dubai South Branch - L14; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A logistics company based in Dubai is seeking a Learning Associate to facilitate training programs and manage operations compliance. The candidate will coordinate training for staff, track performance metrics, and create training documentation using tools like Photoshop and Articulate 360. Flexibility in schedule is essential as the role involves working varied hours and locations. Ideal for someone with training experience and project management skills.

Qualifications

• Proficiency in Microsoft Office applications including Outlook, Word, and Excel.
• Experience in managing multiple projects with effective prioritization skills.
• Willingness to work a flexible schedule including weekends and holidays.

Responsibilities

• Coordinate and facilitate training programs for multiple staff members.
• Track performance metrics and implement improvement initiatives.
• Create and update training documentation using relevant software.

Skills

Microsoft Office knowledge

Project management

Flexibility in schedule

Photoshop skills

Video editing

Training experience

Operations knowledge

Job description

The Learning Associate works with their Country L&D manager, Operations Managers, Area Managers, Delivery Service Provider (DSP) Managers, Dispatchers, Drivers and Warehouse Associates to coordinate all training related activities for the site. The individual in this position will provide ground level training facilitation and administrative management. The Learning Associate will play an integral role in ensuring all operations compliance training for the sites is maintained, as well as ensuring all training documentation and daily expectations are accurate, completed, and up to date. The Learning Associate is assigned to the Learning Department and will manage specific responsibilities to that department.

Key job responsibilities

• Coordinate and facilitate all training related programs (up to but not limited to 50 members in a session)
• Track performance including learning curve and quality and implement appropriate performance improvement initiatives to support improved performance
• Monitor adherence to all established training programs to ensure standard work is achieved and implement new tactical and strategic projects
• Create training documents; utilize various software such as Articulate 360, Photoshop, video editing to design effective training content
• Execute plans to close gaps in the developmental needs for individuals and groups
• Partner with program managers and leadership teams to update training documents, implement process change and ensure site adoption of process changes
• Create internal dashboards and use them to report training progress and KPIs in daily and weekly leadership calls.

Required Skills / Qualifications

• Knowledge of Microsoft Office including Outlook, Word, and Excel
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Travel to different stations in the shift or during the week is required as per business needs
• Experience managing multiple projects, prioritizing, planning, and managing time
• Knowledge of Photoshop, video editing, and related tools
• Operations knowledge
• Previous experience as a trainer, prior training, teaching or presentation experience
• Willingness to work in different areas as required by training needs

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