Learning and Development Coordinator

AccorHotel; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Sharjah is seeking a Training Coordinator to support management in L&D activities, conduct orientation training, and manage training sessions logistics. The ideal candidate will have experience in training coordination, outstanding communication skills, and proficiency in learning management systems. Join us to grow and learn every day, contributing to a brighter future in hospitality.

Qualifications

• Previous experience in training coordination & heartist development.
• Experience in using e-learning tools.
• Ability to work independently.

Responsibilities

• Support the Management team in L&D activities.
• Conduct orientation training for new team members.
• Coordinate logistics for training sessions.

Skills

Training coordination

Communication skills

Interpersonal skills

Attention to detail

Strong computer skills

Tools

Learning management systems (LMS)

Microsoft Office

Job description

Responsibilities

• Support the Management team in creating and implementing L&D related activities
• Conduct orientation training sessions for new team members, ensuring that the material is regularly updated as required.
• Organise and prepare all new starter packs for new heartists.
• Assist in the planning and scheduling of training programs, workshops, and focus groups.
• Coordinate logistics for training sessions, including booking through our internal system - INES Platform, arranging materials, and managing registration.
• Maintain and update training materials and resources.
• Ensure that all training materials are accessible to the relevant parties.
• Collaborate with department heads and managers to identify training needs within their department and the organisation at large.
• Design and develop training content and materials, including presentations and job aids.
• Collect feedback from training participants to assess the effectiveness of programs.
• Evaluate training program outcomes and recommend improvements.
• Generate reports on training activities and attendance for management review.
• Assist management with probation / performance reviews and appraisals.
• Maintain training records and ensure compliance as per Accor requirements.
• Compliance with Health and Safety guidelines, training and legislation.
• Exhibit and oversee impeccable grooming standards through random inspections.
• Instruct individuals in both face-to-face and telephone communication skills, emphasising a professional and courteous demeanour.
• Assist the People & Culture manager whenever required.

Qualifications

• Previous experience in training coordination & heartist development.
• Outstanding communication and interpersonal skills.
• Proficiency in using learning management systems (LMS) & e-learning tools.
• Attention to detail and ability to work independently.
• Strong computer skills, including proficiency in Microsoft Office.

Additional Information

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS