Lead Server

Accor; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading hospitality company is seeking a Lead Server in Dubai to oversee dining operations and ensure exceptional customer service. Candidates should have 3-5 years of experience in high-end restaurants, strong leadership skills, and a focus on creating memorable dining experiences. This full-time position requires effective communication, conflict resolution skills, and familiarity with restaurant management tools. Expect a dynamic work environment adhering to UAE hospitality standards.

Qualifications

• 3-5 years of experience in high-end restaurant or hospitality settings.
• Previous leadership or supervisory experience in food service.
• High level of physical stamina and ability to work flexible hours.

Responsibilities

• Supervise the activities of the serving team during each shift.
• Ensure compliance with food safety regulations.
• Train and mentor new servers on service techniques.

Skills

Customer service

Team leadership

Conflict resolution

Effective communication

Problem-solving

Education

High school diploma or equivalent

Bachelor's degree in Hospitality Management

Tools

POS systems

Restaurant management software

Job description

Overview

Lead Server role at Accor in Dubai, United Arab Emirates. The Lead Server oversees dining room operations, ensures exceptional customer service, and leads a team of servers to deliver an outstanding dining experience.

Responsibilities

• Supervise and coordinate the activities of the serving team during each shift
• Ensure compliance with food safety regulations and maintain high standards of cleanliness
• Train and mentor new servers, providing guidance on service techniques and restaurant policies
• Resolve customer complaints and address any issues that arise during service
• Collaborate with kitchen staff to ensure timely and accurate food preparation and delivery
• Manage reservations and seating arrangements to optimize dining room capacity
• Conduct pre-shift meetings to brief staff on daily specials, events, and any changes in procedures
• Assist in inventory management and placing orders for supplies as needed
• Maintain a thorough knowledge of menu items, specials, and wine pairings to make informed recommendations to guests
• Ensure adherence to UAE hospitality standards and cultural norms in guest interactions

Qualifications

• 3-5 years of experience in high-end restaurant or hospitality settings
• Previous leadership or supervisory experience in food service
• Excellent customer service skills with a focus on creating memorable dining experiences
• Strong leadership abilities and experience in team management
• Effective communication skills in English; knowledge of Arabic or other languages is a plus
• Proven problem-solving and conflict resolution abilities
• Proficiency in POS systems and restaurant management software
• High school diploma or equivalent (required); Bachelor's degree in Hospitality Management or related field (preferred)
• Current Food Safety Certification and Alcohol Service Certification
• In-depth knowledge of fine dining etiquette and service standards
• Familiarity with diverse cuisines and wine pairings
• Understanding of UAE hospitality industry standards and cultural sensitivity
• Ability to work flexible hours, including evenings, weekends, and holidays
• Physical stamina to stand for extended periods and lift up to 25 pounds

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality

Dubai, Dubai, United Arab Emirates