Lead Amazon Connect Engineer | AI-Driven Contact Center

NorthBay; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading tech company is seeking a Lead Developer with over 8 years of software development experience for building Amazon Connect-based contact center solutions. The ideal candidate will possess strong expertise in AWS services, including Lambda and Lex, and have experience leading technical designs. This position offers a hybrid/remote work model in the UAE. Join us to enhance customer engagement through innovative solutions.

Qualifications

• 8+ years of total software development experience.
• 3+ years of hands-on experience with Amazon Connect including contact flows and routing.
• Proven experience in delivering enterprise-grade call centers or customer engagement platforms.

Responsibilities

• Lead the design and development of Amazon Connect-based contact center solutions.
• Develop customized IVR call flows and integrations with third-party systems.
• Collaborate with architects and stakeholders to align solutions with business goals.

Skills

Amazon Connect

AWS Cloud services

IVR development

leadership

analytical skills

Education

AWS Certified Developer / Solutions Architect

Tools

Amazon Connect

Salesforce

ServiceNow

Job description

A leading tech company is seeking a Lead Developer with over 8 years of software development experience for building Amazon Connect-based contact center solutions. The ideal candidate will possess strong expertise in AWS services, including Lambda and Lex, and have experience leading technical designs. This position offers a hybrid/remote work model in the UAE. Join us to enhance customer engagement through innovative solutions.