Lead Amazon Connect Developer – Hybrid/Remote UAE

NorthBay, LLC; Abu Dhabi; Hybrid; AED 330,000 - 441,000; Full time

Job summary

A technology solutions provider is seeking a Lead Developer to design and deliver Amazon Connect contact center solutions. This role requires over 8 years of software development experience, with at least 3 years specifically in Amazon Connect. The ideal candidate will lead the development of custom IVR flows and have strong AWS Cloud proficiency. The position offers a hybrid work model, allowing flexibility while driving project success in a collaborative environment.

Qualifications

• 8+ years of total software development experience.
• 3+ years of hands-on experience with Amazon Connect.
• Experience delivering enterprise-grade call center platforms.

Responsibilities

• Lead design and development of Amazon Connect-based contact center solutions.
• Develop customized IVR call flows and Lambda functions.
• Mentor junior engineers and ensure technical excellence.

Skills

Hands-on experience with Amazon Connect

Proficiency with AWS Cloud services

Analytical skills

Communication skills

Leadership skills

Tools

AWS Lambda

AWS Lex

DynamoDB

S3

API Gateway

Job description

A technology solutions provider is seeking a Lead Developer to design and deliver Amazon Connect contact center solutions. This role requires over 8 years of software development experience, with at least 3 years specifically in Amazon Connect. The ideal candidate will lead the development of custom IVR flows and have strong AWS Cloud proficiency. The position offers a hybrid work model, allowing flexibility while driving project success in a collaborative environment.