LCS workshop supervisor

Emerson; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global technology company located in Dubai is seeking a Workshop Supervisor to manage Pressure Management service operations. The role includes overseeing the workshop team, ensuring quality control, and facilitating service operations. Ideal candidates should have a degree in mechanical engineering and at least 10 years of experience in the pressure relief valves industry, along with strong leadership and communication skills. The company offers competitive benefits and prioritizes employee wellbeing and development.

Benefits

Medical insurance plans

Employee Assistance Program

Tuition reimbursement

Flexible time off plans

Qualifications

• 10+ years of experience in the pressure relief valves and regulators industry.
• Proven track record of turnaround execution and management.
• Knowledge of analyzing and resolving equipment and process-related problems.

Responsibilities

• Facilitate service operations and maintain service center.
• Drive safety improvements and manage quality control.
• Handle employee relations and community engagement.

Skills

Leadership Skills

Excellent Communication

Customer Relations

Solution Oriented

Education

Degree in Mechanical Engineering

Tools

SAP

Oracle

Job description

Job Summary

Based in Dubai the workshop supervisor will be responsible for Pressure Management service operations from its facility in the UAE. The role will own the workshop team and coordinate all in house overhaul parts and repair activities relating to the PRM range of products; Safety valves Regulators and Tank Product!

In This Role Your Responsibilities Will Be

Service Operations

• Facilitating valve service center functions including service operations facility maintenance and machine shop and contractors management.
• Responsible for coordinating and facilitating all in house and field activities.
• Responsible for maintenance of all materials, equipments, parts and tools necessary for the day-to-day services operations.
• Responsible for planning and execution to achieve monthly service center POR.
• Be a leader of any changes as business evolves and assist with implementation as necessary for process improvements.
• Constantly try to improve the company’s performance toward higher customer service standards and improve financial performance.
• Support for job costing of all goods and services and preparation of quotes for complex new and/or out-of-scope services.
• Calibration testing, troubleshooting and diagnostics of Pressure Management Products. Strong technical skills in assembly testing troubleshooting in pressure relief and regulator products for this position.
• Talk to product engineers, representatives, suppliers, 3rd party inspection agency and customers to resolve quality issues and any questions that arise.
• Collaborate with the PRM sales team and wider sales channels to find ways to uncover business growth opportunities and ensure capacity for targeted STOs.
• Knowledge in International standards API527 API 576 API 2000 ASME Sec XIII NBIC etc.
• Deliver KPIs results in line with the BU objectives including:
• Profit and loss accountability Depot service.
• Resources Utilization measurement and optimization.

Quality Assurance/Health & Safety

• Responsible for quality control of all work performed and determination of safety codes and engineering standards applicable to repair work performed.
• Responsible for maintaining a safe and healthy work environment(s) and adhering to all Emerson / Fisher policies as well as OSHA.
• Drive safety improvements plans in the respective work area.
• Implementation of non-conformance processes, corrective actions and preventive action processes.
• Co-ordination of internal quality program, customer surveillance, third party inspection and regulatory agency audit.
• Keep employees advised of changes in work practices.

Employee Relations

• Responsible for employee relations, community relations, government relations for all locations in their geographical region.
• Responsible for all staffing including recruiting and selecting both direct labor and support functions.
• Responsible for personal development of existing staff.
• Provide / delegate training and assist in problem solving.
• Maintain employee focus on quality programs.
• Keep employees advised of changes in work practices.
• Collect document and provide feedback to employees on the quality of their workmanship and authorize any rework as deemed vital to achieve zero defects.
• Provide guidance and feedback to employees on day-to-day job engagement activities or responsibilities to ensure employees maintain focus on productive business tasks.
• Coach and develop Saudi National workforce to an acceptable degree of competency.

Who you are

• Customer Focus: Understands and anticipates customer needs to ensure high satisfaction.
• Solution Oriented: You naturally look for practical ways to overcome challenges.

For this Role You Will Need

• Educated to Degree level in mechanical engineering or equivalent industry recognized qualification. 10 Experience in the Pressure relief valves Pressure regulators industry with proven track record of turnaround execution and management.
• Proven leadership skills.
• Knowledge of analyzing evaluating diagnosing and resolving equipment and process related problems is strongly preferred.
• Excellent communication interpersonal and customer relations skills are a must.
• Personal Computer experience (business systems SAP Oracle Outlook).
• Exemplary safety and attendance record.

Preferred Qualifications that Set You Aparth3>

• Experience in the process control industry is a plus.
• MEA (specifically Saudi Arabia) experience.

Our Culture & Commitment to You!

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectives because we know that great ideas come from phenomenal teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide medical insurance plans Employee Assistance Program tuition reimbursement employee resource groups recognition and much more. Our culture prioritizes work-life balance and offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

Our training programs and initiatives focus on end-to-end development from onboarding through senior leadership. We provide a wide range of development opportunities including face-to-face and virtual training mentorship and coaching project management and on-the-job training.

Required Experience

Manager