Laundry Supervisor - Housekeeping - InterContinental Dubai Festival City

InterContinental; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Dubai is seeking a Laundry Supervisor to oversee laundry operations and ensure quality standards. The ideal candidate should have at least one year of experience in a similar environment, strong attention to detail, and the ability to manage diverse staff interactions. This role offers a competitive salary and various benefits, including room discounts and training.

Benefits

Competitive salary

Impressive room discounts

Comprehensive training

Qualifications

• Experience supervising laundry operations in a hotel setting is essential.
• Strong attention to detail and care for employee well-being.
• Ability to enforce cost-saving measures and maintain stock levels.

Responsibilities

• Oversees the implementation of linen room standards and procedures.
• Conducts shift briefings to ensure operational requirements are known.
• Manages incoming and outgoing calls to Linen Department.

Skills

Good level of spoken/written English

Flexibility in shifts and tasks

Attention to detail

Education

Minimum one year of experience in a similar environment (5* hotel)

Job description

Overview

Do you see yourself as a Laundry Supervisor for InterContinental Hotel Dubai Festival City?

As the world’s luxury hotel brand, InterContinental Hotels Group (IHG) welcomes you to join a team that values genuine hospitality, international know‑how, and a personal, enriching guest experience. The InterContinental Hotels Group at Dubai Festival City comprises four hotels: InterContinental, InterContinental Residence Suites, Crowne Plaza, and Holiday Inn & Suites, with extensive facilities including multiple restaurants and bars, a major Event Centre, Spa InterContinental, and gym and pool facilities. We are looking for friendly, welcoming, and energetic people to join over 1,200 colleagues who strive to make every guest’s experience enjoyable.

Responsibilities

• Oversees the implementation of linen room standards and procedures.
• Opens and closes the shift and ensures effective shift handover.
• Distributes and collects keys.
• Manages all incoming and outgoing calls to Linen Department.
• Solves employee grievances.
• Directs task allocations and changes according to volume and peak periods.
• Performs quality inspections.
• Liaises with Housekeeping for guest and hotel requirements.
• Ensures staff uniforms and hotel linen are processed and delivered in a timely manner.
• Ensures consistency within the department.
• Completes stock-takes as required.
• Conducts shift briefings to ensure hotel activities and operational requirements are known.
• Leads employee engagement activities.
• Recommends changes to standards and training needs on an ongoing basis.
• Maintains knowledge of all laundry systems.
• Manages all incoming and outgoing calls to Laundry Department.
• Ensures room linen is in good shape and spotless.
• Solves employee grievances and prioritizes VIP or difficult guests.
• Ensures laundry valet is processed and delivered in a timely manner.
• Coordinates special projects (e.g., equipment routine service; stock inventories).
• Manages special requests made by guests.
• Maintains knowledge of room types, layouts, facilities, and their locations.
• Supervises laundry storage areas and maintains adequate stock levels.
• Conducts inventories and assists in budget preparation and management of the department’s financial targets.
• Enforces cost-saving measures and builds positive relationships with internal customers and guests.
• Creates a positive hotel image in every interaction and adheres to brand standards.
• Maintains product and service knowledge to explain and sell services and facilities to guests.
• Assists guests and escorts them within the hotel as requested.
• Maintains knowledge of special programs and events to respond to guests’ needs.
• Works effectively with diverse colleagues and customers and understands the global nature of the business.
• Manages outsourced laundry and uniforms to ensure standards are met.

Qualifications

• Good level of spoken/written English.
• Flexibility in shifts and tasks.
• Cares for employees.
• Attention to detail.
• Knowledge of budget (P&L).
• Minimum one year of experience in a similar environment (5* hotel).

What you can expect from us

We offer a competitive salary and a wide range of benefits to help you live your best work life, including impressive room discounts and comprehensive training.

Equality and wellbeing

IHG Hotels & Resorts provides equal employment opportunities to all applicants and promotes a culture of trust, support, and acceptance, welcoming different backgrounds, experiences, and perspectives. We provide Room to Belong, Room to Grow, and a Room to Make a Difference through our collaborative environment and myWellbeing framework to support wellbeing in health, lifestyle, and work.

Join us, and you’ll become part of our global family.

So, if you don’t meet every listed requirement but believe you’d be a great fit for the role, we’d love to hear from you—apply today.