IT Technician

TES FE News; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A local educational institution in Dubai is seeking an IT Technician to support the IT infrastructure and technology requirements. The role involves providing technical support to staff and students, maintaining IT equipment, and troubleshooting network issues. Candidates should have a degree in IT or Computer Science and at least two years of relevant experience. A supportive community and opportunities for innovation await the right candidate.

Qualifications

• Minimum of two years’ experience in IT support or technician role.
• Proficient in Windows and Mac operating systems.
• Strong troubleshooting skills across hardware and software.

Responsibilities

• Provide first- and second-line technical support to staff and students.
• Install, configure and maintain IT equipment.
• Troubleshoot network and connectivity issues.

Skills

Technical support

Troubleshooting hardware

Network management

Communication skills

Education

Diploma or degree in IT or Computer Science

Tools

Windows OS

Mac OS

Microsoft 365

Job description

Overview

Due to growth, Bloom World Academy is seeking a skilled and service-oriented IT Technician to support the school’s IT infrastructure and technology requirements. This is an exciting opportunity for a hands-on professional to play a key role in ensuring the smooth running of hardware, software and networks across the school, while providing exceptional support to students, staff and parents.

Responsibilities

• Provide first- and second-line technical support to staff and students, resolving IT issues efficiently.
• Install, configure and maintain IT equipment, including computers, tablets, printers, projectors, smartboards and AV systems.
• Support classroom technology and educational software, ensuring that teaching and learning are fully enabled by IT systems.
• Troubleshoot network and connectivity issues, including LAN, WLAN and internet services.
• Assist with managing user accounts, access rights and email systems.
• Maintain accurate records of IT assets and ensure systems are kept secure and up to date.
• Provide technical support for school events, presentations and meetings.
• Collaborate with the IT Manager on system upgrades, projects and improvements.

Required Candidate Profile

• Diploma or degree in Information Technology, Computer Science or a related field.
• Minimum of two years’ experience in an IT support or technician role (experience in an educational setting is an advantage).
• Proficient in Windows and Mac operating systems, Microsoft 365 and networking fundamentals.
• Strong troubleshooting skills across hardware, software and peripheral devices.
• Familiarity with classroom technology such as projectors, interactive whiteboards and learning platforms is desirable.
• Excellent communication and interpersonal skills, with the ability to support users of all technical levels.
• Organised, proactive and able to prioritise tasks effectively in a fast-paced environment.
• Demonstrates professionalism, reliability and a solutions-focused approach.

The BWA Community

BWA staff are part of a community that is cohesive, spirited and supportive. They enjoy genuine friendships with colleagues, positive relationships with school leaders who care for their well-being, and opportunities to be creative and innovative in their roles.

We are looking for a team player who is flexible, good-humoured and committed to supporting our vision. At BWA, every member of staff contributes to the growth and success of our school community.