IT Support Engineer

GALADARI BROTHERS CO. L.L.C; United Arab Emirates; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading IT services provider in the UAE is seeking an IT Support professional to provide first and second-level support for system, hardware, and software issues. The candidate should have 2-5 years of relevant experience and a Bachelor’s degree in IT or a related field. Responsibilities include managing user accounts, troubleshooting hardware, and supporting Windows operating systems. Familiarity with networking fundamentals and relevant certifications is preferred. This role may require on-site and after-hours support.

Qualifications

• 2–5 years of relevant experience in an IT Support role.
• UAE / GCC experience is preferred.
• Willingness to provide on‑site and after‑hours support when required.

Responsibilities

• Provide first and second-level IT support for various issues.
• Install and maintain desktops, laptops, and peripherals.
• Support Windows operating systems and business systems.
• Manage user accounts and permissions.
• Monitor and maintain network configurations.
• Coordinate with IT vendors for support and maintenance.

Skills

Knowledge of Windows OS

Networking fundamentals (TCP/IP, DNS, DHCP)

Hardware and software troubleshooting

Active Directory and VPN familiarity

Strong communication and documentation skills

Customer service mindset

Education

Bachelor’s Degree or Diploma in IT or related discipline

Tools

CompTIA A+

Network+

Microsoft certifications

Job description

Key Roles & Responsibilities

• Provide first and second-level IT support to employees for system, hardware, software, and network-related issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and peripheral devices.
• Support and maintain Windows operating systems, MS Office applications, email platforms, and business systems.
• Manage user accounts, system access, and permissions including onboarding and offboarding activities.
• Monitor and maintain LAN, WAN, Wi-Fi, routers, switches, and firewall configurations.
• Coordinate with IT vendors and service providers for system maintenance, support contracts, and procurement.
• Ensure regular data backups, antivirus updates, and adherence to IT security policies.
• Maintain accurate IT asset inventory, documentation, and support logs.
• Respond to IT service requests and incidents within defined SLA timelines.
• Ensure compliance with Galadari Group IT policies, cybersecurity standards, and UAE regulations.
• Provide basic IT guidance and support training to end users when required.

Key Skills & Competencies

• Strong knowledge of Windows OS, MS Office, Outlook, and end‑user computing.
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Experience in hardware and software troubleshooting.
• Familiarity with Active Directory, VPN, antivirus, and backup solutions.
• Ability to work independently and manage multiple tasks.
• Strong communication, coordination, and documentation skills.
• Customer‑service‑oriented mindset.

Education & Experience

• Bachelor’s Degree or Diploma in Information Technology, Computer Science, or a related discipline.
• 2–5 years of relevant experience in an IT Support role.
• UAE / GCC experience is preferred.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are an added advantage.

Other Requirements

• Willingness to provide on‑site and occasional after‑hours support when required.
• Ability to work collaboratively with cross‑functional teams.
• Adherence to Galadari Group values, policies, and code of conduct.