IT Support Engineer

Total IT Technology Solutions Ltd; Dubai; On-site; AED 70,000 - 100,000; Full time

Job summary

A technology solutions company in Dubai seeks an IT Support Engineer to provide technical support and maintenance for hardware, software, and network systems. The ideal candidate will have strong troubleshooting and communication skills, with a focus on customer service. This role comes with benefits including health insurance and professional development opportunities.

Benefits

Annual leave in accordance with UAE Labour Law

Health insurance coverage

Professional development and training opportunities

Modern office environment

Supportive team culture

Qualifications

• Proven experience in IT support or a similar technical role.
• Strong knowledge of Windows and Mac operating systems.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide first-line technical support for hardware, software, and network issues.
• Monitor system performance and troubleshoot interruptions.
• Install, configure, and maintain IT equipment.

Skills

Technical Support

Troubleshooting

Windows Operating System

Mac Operating System

Networking

Communication Skills

Problem-Solving

Job description

Overview of the position

This is a hands-on technical role requiring a proactive and solutions-oriented individual. The IT Support Engineer will be responsible for providing first-line support across hardware, software, and network systems, ensuring smooth day-to-day operations for our Dubai office. The ideal candidate will be passionate about technology, customer service, and continuous improvement. This individual will champion our core values of flexibility, quality, knowledge, and teamwork.

Responsibilities

• Technical Support & Troubleshooting: Provide first-line technical support for hardware, software, and network issues across the company.
• Monitor system performance and troubleshoot any interruptions to ensure minimal downtime.
• Document and track IT support requests and resolutions for future reference.
• System Maintenance & Configuration: Install, configure, and maintain desktops, printers, scanners, and other IT equipment.
• Maintain and update internal IT systems, backups, and security protocols.
• Support the team with email setups, software installations, and system access.
• Vendor & Compliance Management: Coordinate with external vendors for equipment servicing or software upgrades.
• Ensure compliance with company IT policies and data protection standards.

Team

Direct reports: 0

Location & Travel

Location: Dubai, UAE

Client location: International and National customer base but the majority are based in and around London.

Day to day Communication: Clients, Service & PMO Teams

Travel: From a day-to-day perspective, this role will require you to commute to/from our Dubai office where the role will be Situated. Additionally, you may be required to travel to clients across Dubai as needed.

Benefits

• Annual leave in accordance with UAE Labour Law
• Health insurance coverage
• Professional development and training opportunities
• Modern office environment and high-performance equipment
• Supportive and collaborative team culture

Our Recruitment Process:

• Stage 1: A chat over the phone with our recruitment team to learn more about you and your aspirations.
• Stage 2: A half-hour Teams video interview, and for some roles, assessments.
• Stage 3: An interview with our Service Desk Manager
• Stage 4: A call with our Recruitment Team to discuss a job offer, set expectations, and answer any questions.

Why Work at Total IT

Join us and be greeted by “great people” in an atmosphere that makes you want to come into work each day! Expect a warm welcome, fair and professional treatment, and top-up training to help you meet your goals. Why work at Total IT: A recent team survey gives you an insight into the work life here at Total IT: "Great people", "The atmosphere makes me want to come into work each day!" Joining us on this role, expect a warm welcome, and to be treated fairly and professionally with top-up training to help you meet your own goals.

Skills

Experience:

• Proven experience in IT support or a similar technical role.
• Strong knowledge of Windows and Mac operating systems, networking, and common business applications.
• Experience with hardware troubleshooting and peripheral device maintenance.
• Familiarity with IT security protocols and data protection standards.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple priorities.
• Experience in a fast-paced, service-oriented environment is a plus.