IT Support Assistant

Deluxe Holiday Homes; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality organization in Dubai seeks an IT Support Assistant to provide proactive IT support and maintenance for hardware and network systems. The ideal candidate should possess a foundational knowledge of computer hardware and networking, and have strong problem-solving and communication skills. This role provides an opportunity to contribute to a dynamic work environment and offers a supportive team culture.

Qualifications

• Basic knowledge of computer hardware, operating systems, and common software applications.
• Good understanding of networking concepts and troubleshooting.
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Previous experience in IT support (internship or entry-level) is an advantage.

Responsibilities

• Log issues as ClickUp tickets and resolve within agreed SLAs.
• Install, update, and remove IT equipment as required.
• Manage user access for critical tools including HubSpot and Google Workspace.
• Perform backup/restore checks on servers and escalate anomalies.
• Conduct daily health checks on servers/services and respond to alerts.

Skills

Basic knowledge of computer hardware

Networking concepts understanding

Problem-solving skills

Communication skills

Ability to work independently

Education

Degree or diploma in Information Technology

Job description

Overview

Deluxe Holiday Homes is looking for a proactive and detail-oriented IT Support Assistant to join our growing team!

We are opening this opportunity to all interested candidates who are passionate about IT support and eager to contribute to a dynamic work environment.

Responsibilities

• Helpdesk & Ticketing (ClickUp): Log every issue as a ClickUp ticket; triage, prioritize, and resolve within agreed SLAs.
• Keep stakeholders updated; provide weekly volume/SLA reports.
• Hardware & Device Lifecycle: Install, update, and remove workstations, laptops, printers, mobiles, tablets, and peripherals as required.
• Imaging, patching, basic repairs; manage spares, warranties, etc.
• Maintain accurate asset inventory and renewal calendars.
• Accounts, Access & Passwords: Provision/modify/revoke access for HubSpot, PMS, Google Workspace, Remote Desktops, Airbnb, Booking.com, and other critical tools.
• Assist with password updates/resets and MFA troubleshooting; enforce least-privilege.
• Routine Maintenance & Backups: Apply OS/app updates; verify endpoint protection health.
• Perform weekly backup/restore checks on SIP/VoIP and Remote Desktop servers; escalate anomalies.
• Network & Security (first line): Basic LAN/Wi-Fi/VPN troubleshooting and incident triage; escalate when needed.
• Enforce baseline controls (AV, updates, disk encryption) and assist with UAE data-privacy compliance.
• Proactive Monitoring & Light Automation: Daily health checks on servers/services; respond to alerts.
• Create small scripts/automations (PowerShell/Bash) for repetitive tasks and reports.
• Documentation, Onboarding & Training: Keep runbooks/KBs current; maintain change logs.
• Deliver IT onboarding for new hires and short “how-to” sessions.
• Procurement Coordination: Open/track requests; manage quotes, orders, and renewals.

Requirements

• Basic knowledge of computer hardware, operating systems, and common software applications.
• Good understanding of networking concepts and troubleshooting.
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Previous experience in IT support (internship or entry-level) is an advantage.
• A degree or diploma in Information Technology or related field is preferred.