IT Supervisor | Hilton Dubai Palm Jumeirah

Hilton Worldwide, Inc.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking an IT Supervisor for its Dubai location. The ideal candidate will support day-to-day IT systems and provide assistance to hotel staff and guests. Responsibilities include ensuring system functionality, advising the IT Manager, and responding to IT requirements. Candidates should have prior IT experience, preferably in hospitality, and be skilled in Microsoft systems and hotel applications. Join an esteemed team dedicated to exceptional guest experiences.

Qualifications

• Previous IT experience, preferably in the hotel or service sector.
• Experience with Microsoft systems and hotel applications is preferred.
• Strong organizational and interpersonal skills are essential.

Responsibilities

• Provide day-to-day support for all internal hotel IT systems.
• Record issues and liaise with IT Manager for further attention.
• Recommend system improvements to the IT Manager.
• Respond to Guest-related IT requirements in collaboration with the Business Center Team.

Skills

Previous IT experience

Experience with all Microsoft systems

Experience with hotel applications (e.g., Fidelio, Micros)

Excellent organizational skills

Excellent interpersonal skills

Current technical skills

Job description

Job Number

HOT0C1K8

Work Location

Hilton Dubai Palm Jumeirah, The Palm Island, Dubai

At Hilton Dubai Palm Jumeirah, an IT Supervisor will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.

What will I be doing?

As an IT Supervisor, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled promptly, within budget, and in accordance with IT operating standards. Specifically, the IT Supervisor will perform the following tasks to the highest standards:

• Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages
• Record all issues that arise and advise the IT Manager of any issues that need further attention
• Recommend system improvements to the IT Manager
• Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements

What are we looking for?

An IT Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous IT experience, preferably in the hotel, leisure, and/or service sector
• Experience with all Microsoft systems
• Experience with hotel applications, such as Fidelio and Micros, preferred
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!