IT Specialist

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality organization in Dubai is seeking an IT Support Specialist to manage and maintain hotel networks and provide technical support for software and hardware. Responsibilities include implementing security protocols, developing disaster recovery plans, and training staff on IT systems. Ideal candidates should have a degree in IT or Computer Science, relevant experience in hospitality, and excellent problem-solving skills. This role offers opportunities for personal growth and employee benefits, such as discounted rates worldwide.

Benefits

Employee benefit card for discounted rates

Learning programs through Academies

Opportunities for talent development

Participation in Corporate Social Responsibility activities

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Prior experience in IT support, preferably in the hospitality industry.
• Proficiency in networking and operating systems required.
• Strong analytical and problem-solving skills needed.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Manage and maintain the hotel's computer networks for optimal performance.
• Provide technical support for all hardware and software.
• Implement security protocols for IT infrastructure.
• Develop backup and disaster recovery plans.
• Provide training and technical guidance to hotel staff.

Skills

Networking

Operating systems (Windows, Linux)

Technical Support

Problem-solving

Communication

Interpersonal skills

Education

Bachelor's degree in Information Technology or Computer Science

Tools

CompTIA A+

CompTIA Network+

CompTIA Security+

Job description

Company Description

"Why work for Accor?" We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Manage and maintain the hotel's computer networks, including wired and wireless networks, ensuring optimal performance, security, and reliability.
• Provide technical support for all hardware and software used within the hotel, including computers, printers, POS systems, property management systems (PMS), point of sale systems, and other specialized hotel applications.
• Diagnose and resolve technical issues reported by hotel staff or guests in a timely manner to minimize disruptions to operations.
• Implement and maintain security protocols to protect the hotel's IT infrastructure from cyber threats, including malware, viruses, and unauthorized access.
• Develop and implement backup and disaster recovery plans to safeguard critical data and ensure business continuity in the event of system failures or data breaches.
• Assist in the procurement of IT equipment and software, including researching vendors, obtaining quotes, and ensuring that purchases align with the hotel's budget and technology requirements.
• Provide training and technical guidance to hotel staff on the proper use of IT systems and software applications to enhance productivity and efficiency.
• Maintain accurate records, documentation, and inventory of all IT assets, configurations, and procedures to facilitate troubleshooting and future upgrades.
• Ensure compliance with relevant regulations, industry standards, and best practices related to IT security, data privacy, and technology usage within the hospitality industry.
• Stay updated on advancements in information technology and identify opportunities to leverage new technologies to improve guest experiences, operational efficiency, and cost-effectiveness.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Prior experience in IT support, preferably in the hospitality industry.
• Proficiency in networking, operating systems (Windows, Linux), hardware troubleshooting, and software applications.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Certification in relevant IT disciplines (e.g., CompTIA A+, Network+, Security+) is a plus.

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21