IT Manager for MAN Partner Network (based in NSC Dubai)

MAN Truck & Bus; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading commercial vehicle manufacturer in Dubai seeks an IT Operations Manager to provide comprehensive IT support for partner networks. The ideal candidate will have a Bachelor's degree in business information systems, a minimum of 5 years of experience in IT operations, and proficiency in ERP and DMS applications. Strong project management skills and a proactive approach to digitalization are essential. This role involves international collaboration and offering strategic IT input for global projects.

Qualifications

• Minimum of 5 years of experience in IT operations.
• Proven ability to work effectively within a global IT team.
• Experience in the commercial vehicle industry is preferred.
• Strong background in IT project management and ITIL.

Responsibilities

• Provide comprehensive IT support for the MAN partner network.
• Serve as the primary IT helpdesk for MAN partner systems.
• Manage demand and requirements effectively.
• Act as the main point of contact for partner system landscape.

Skills

IT support

Project management

IT security

Digitalization

SAP

Education

Bachelor's degree in business information systems or computer science

Tools

ERP applications

DMS systems

Job description

Your working environment

At MAN Truck & Bus we are part of a strong international team and one of Europes leading commercial vehicle manufacturers and providers of transportation solutions. Together with the Scania Volkswagen Truck & Bus Navistar and RIO brands we are part of the TRATON GROUP.
As part of this group we face major challenges: Our vehicles are becoming increasingly autonomous and connected in order to reduce emissions on the road. We are working on sustainable solutions for this. A career at MAN Truck & Bus offers countless opportunities to participate in this change. Putting the customer first respect team spirit responsibility and avoiding waste - these are the corporate values we live by at MAN.

Pull together with us. As part of our global team of over 36000 employees you will join us in turning visions of the future into reality.
We see the individuality of our employees as a strength and welcome diverse applications from people with different backgrounds. If you need support during your application please contact us.

Your Tasks

• Provide comprehensive IT support for the MAN partner network encompassing ticketing
  registration processes and system-related partner onboarding.
• Serve as the primary IT helpdesk delivering user support for MAN partner systems.
• Manage demand and requirements effectively.
• Act as the main point of contact for all aspects of the partner system landscape working in
  close collaboration with system owners Area Sales Managers and HQ IT.
• Support Enterprise Architecture Management (EAM) initiatives based on LeanIX.
• Facilitate the IT setup for new partners.
• Coordinate all IT topics of our Sales offices in Australia Mexico Chile and future
  locations.
• Ensure seamless business operations for sales colleagues in MAN sales offices.
• Provide strategic IT input for global partner management projects at MAN.
• Lead and contribute to global projects within the Retail IT organization.
• Foster collaboration with IT managers worldwide the HQ network department and Area
  Sales Managers.
• Engage in international collaboration with other VW-Group & TRATON-Group entities on
  IT topics and partner integration.

Your Qualification

• Bachelors degree in business information systems computer science or a related field.
• Minimum of 5 years of experience in IT operations.
• Proven ability to work effectively within a global IT team.
• Experience in the commercial vehicle industry is preferred.
• Proficiency in IT applications such as ERP and DMS; SAP experience is advantageous.
• Strong background in IT project management and ITIL.
• Expertise in IT security.
• Proactive approach to driving digitalization.
• Passion for new technologies and IT innovations.

Job information

This position is based in our NSC in Dubai

Reference number: 1341

The contact person for the department is Vikas Salantry FISRI -

HR Responsible: Jose Chako HR Director NSC Dubai

Integrity and compliance are essential parts of our corporate culture.

We promote diversity and equal opportunities and look forward to receiving diverse applications.

Required Experience

Manager