IPTV Services Installation and Support Engineer

MCOMS; Dubai; Hybrid; AED 80,000 - 100,000; Full time

Job summary

A technology solutions provider in Dubai is seeking an IPTV Services Installation and Support Engineer to implement technology solutions across hospitality, cruise ship, and healthcare sectors. The role involves hands-on installation, technical support, and customer interaction, along with travel opportunities within the MEA and APAC regions. Candidates should have a relevant degree, strong networking skills, and excellent customer care skills. Competitive compensation and a dynamic work environment are offered.

Qualifications

• Technical knowledge in IP Network infrastructure & technologies (Cisco, Aruba, Ubiquity).
• Good knowledge in Microsoft Windows Server 2019 / 2025 Operating systems.
• Ability to travel in MEA and APAC regions up to 35% per year.

Responsibilities

• Implement installation, configuration and integration of guest-facing technologies.
• Deliver 2nd and 3rd level technical support services to customers.
• Manage customer complaints and provide resolution reports.

Skills

IP Network infrastructure knowledge

Customer care skills

Analytical skills

Troubleshooting abilities

Communication skills

Education

BSc Degree or Diploma in Engineering or Computer Science

Cisco certification (CCNA or CCNP)

Job description

MCOMS is looking for an IPTV Services Installation and Support Engineer to deliver, integrate, and support guest-facing technology solutions across hospitality, cruise ship, and healthcare environments. The role combines hands-on installation and advanced technical support with customer-facing responsibilities, cross-team collaboration, and international project travel across the MEA and APAC regions.

Key Accountabilities

• Implement Installation, configuration and integration of MCOM Guest facing technologies for MCOMS customers in all different contexts (Hospitality, Cruise ship, Healthcare)
• Deliver 2nd and 3rd level technical support services for MCOMS customer base as per company’s policies and procedures.
• Actively manage (resolve, elevate, follow up) MCOMS customer complaints and requests and provide resolution reports and customer KPI statistics when necessary.
• Assist in customer demos and mockups preparation
• Prepare reports and documentation in cooperation with other departments (Product Development / Presales / Content)

Requirements

• Technical knowledge in IP Network infrastructure & technologies (Cisco, Aruba, Ubiquity)
• Good knowledge in Microsoft Windows Server 2019 / 2025 Operating systems
• Good networking skills, with a strong problem-solving approach and solid troubleshooting abilities.
• Strong customer care skills focusing on customer satisfaction
• Very good analytical and troubleshooting skills, ability to handle and solve technical problems, attention to detail
• Strong team player, good communication skills.
• Ability to travel in MEA and APAC regions up to 35% per year for short duration company projects on customers sites.

Technical Background

• BSc Degree or Diploma in Engineering, Computer Science or equivalent proven working experience
• Certification in networking from Cisco, (CCNA or CCNP) or equivalent proven hands-on working experience in a network vendor or partner (minimum 3 years)
• Excellent English language skills (verbal and written)