Intern - Rooms - Jumeirah Hotels Dubai

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality firm is looking for Rooms Interns in Dubai to create memorable experiences for guests. Responsibilities include welcoming guests, handling check-ins, and ensuring high service standards. Candidates should be university students or recent graduates with fluency in English and strong interpersonal skills, as well as proficiency in Microsoft Office and front office systems. The position offers benefits like company accommodation, comprehensive healthcare, and a competitive tax-free salary.

Benefits

Supportive work environment

Learning & Development programmes

Colleague discounts on food & beverage

Company-provided shared accommodation

Comprehensive healthcare

Competitive tax-free salary

Onboarding and offboarding flights

Qualifications

• Currently enrolled in a university or a recent graduate.
• Fluent in English; additional languages are a strong advantage.
• Proficiency in Microsoft Office and knowledge of front office systems.

Responsibilities

• Welcome guests, handle check-ins, and showcase hotel facilities.
• Boost satisfaction and revenue through upselling and issue resolution.
• Prepare rooms and manage group check-ins.

Skills

Fluent in English

Interpersonal skills

Communication skills

Proficiency in Microsoft Office

Education

Currently enrolled in university or recent graduate

Tools

Opera PMS

HotSOS

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About the Job

An exciting opportunity has arisen for Rooms Interns to join Jumeirah Hotels in Dubai.

The main duties and responsibilities of this role include:

• Create great first impressions by welcoming guests, handling check-ins, and escorting them while showcasing hotel facilities.
• Boost satisfaction and revenue through proactive upselling, smooth walk-in handling, quick issue resolution, and consistently high service standards.
• Deliver VIP and group excellence by preparing rooms, arranging amenities, managing group check-ins, and fulfilling special requests.
• Maintain accurate guest profiles and communication records in the PMS.
• Support daily operations by coordinating with other departments, preparing reports, and ensuring the lobby and front desk are guest ready.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Must be currently enrolled in a university or a recent graduate of a relevant university degree
• Fluent in English; additional languages are a strong advantage
• Proficiency in Microsoft Office and knowledge of front office systems, particularly Opera PMS and HotSOS
• Strong interpersonal and communication skills
• Ability to work flexibly, adapting to varying schedules and hotel occupancy demands

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Colleague discounts on food & beverage
• Company-provided shared accommodation
• Comprehensive healthcare
• Competitive tax-free salary paid in UAE Dirhams (AED)
• Onboarding and offboarding flights