Implementation Analyst

Visa; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A global financial services leader in Dubai seeks a dedicated Implementation Support Specialist. This hybrid role involves assisting Implementation Managers with onboarding processes, managing project activity, and analyzing data to enhance performance metrics. Candidates should have strong interpersonal skills, experience in data analysis, and be familiar with project management methodologies. The company advocates for diversity and encourages qualified applicants from various backgrounds, fostering an inclusive work environment.

Qualifications

• Strong interpersonal and communication skills, both verbal and written.
• Ability to think holistically and analytically.
• Demonstrated good working knowledge of Microsoft Office suite.

Responsibilities

• Support implementation managers on client and network onboarding programs.
• Creation of tickets to tech teams and tracking progress.
• Monitor transaction activity during testing windows.

Skills

Interpersonal skills

Communication skills

Business data analysis

Process focus

Microsoft Office (PowerPoint, Project, Excel, Word)

Microsoft Power Automate

Microsoft Power BI

Job description

Whats it all about

The Implementation team are responsible for managing endtoend lifecycle of client or network partner implementations (onboarding offboarding expansion and remediation). This role will be responsible for supporting the Implementation Managers on the tracking of multiworkstream activity and analyzing progress to compile effective reporting and communication. This is an exciting period of growth for our Visa Direct Account and Wallet offering creating a great opportunity for candidates wanting to enhance their certified skillset with project management experience supporting a global team with local presence on complex programs.

What we expect of you day to day.

This role will report to the Implementation Management Office and will work as part of the regional Implementation Team to ensure that all project activity is documented within the systems and that implementation is effectively progressing with no blockers internally within Visa. Cross border payment. Day to day activities will include:

• Supporting implementation managers on client and network onboarding programs with project activity
• Creation of tickets to tech teams and tracking progress
• Monitoring transaction activity during testing windows
• Effective management of risk logs and lessons learned catalogues
• Collation of reporting data for ongoing implementation activity
• Supporting process updates and process change controls.
• Enhancement of implementation templates and tools
• Updating process guides and training collateral
• Gather and analyze data to establish baseline performance of the implementations and provide valuable insight to where the opportunities are to improve.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

What were after

• Ability to work independently but with a focus on collaboration with fellow team members
• Very strong interpersonal and communication skills (both verbal and written)
• Ability to think holistically and analytically and know when to take which approach
• Business data analysis skills
• Process focused and detail orientated without losing bigger picture
• Curious and takes ownership of knowledge acquisition and learning path
• Hands on and willing to be flexible and adaptable
• Ability to manage and prioritize own workload
• Ability to communicate clearly and effectively to large and complex stakeholder groups
• Demonstrated good working knowledge of Microsoft Office suite particularly PowerPoint Project Excel and Word are essential
• Working knowledge of Microsoft Power Automate and Power BI preferable
• Experience of project management methodologies and applied knowledge is essential
• Additional languages relevant to regional profile desirable.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime