Housekeeping Supervisor

Accor Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel group in Dubai seeks a Housekeeping Supervisor to oversee room cleanliness and staff assignments. Ideal candidates should possess at least one year of experience in a 4/5 star hotel, strong communication skills, and the ability to multitask in a fast-paced environment. Responsibilities include supervising housekeeping staff, ensuring rooms meet standards, and managing supplies. This role offers an opportunity to contribute to guest satisfaction in a prestigious hospitality setting.

Qualifications

• Minimum one year’s experience as Housekeeping Attendant in a 4/5 star hotel.
• Strong verbal and written communication skills in English.
• Ability to work independently and promote teamwork.

Responsibilities

• Supervise allocation of work assignments to ensure maximum coverage.
• Check and return guest rooms to the standard required by the hotel.
• Liaise with Maintenance regarding all out of order rooms.

Skills

Attention to detail

Communication skills

Multitasking

Gracious demeanor

Job description

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 branded residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in the Downtown District, designed by the award-winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

• Supervise the allocation of work assignments to Room Attendants and Porters to ensure maximum coverage.
• Assign special duties to Room Attendants and House Porters on assigned floors.
• Check the computer system throughout the day for an update of room status.
• Check and return an allocated number of guest rooms to the standard required by the hotel.
• Report to the Housekeeping office any rooms which do not require service, are “Do Not Disturb” or are double locked by the afternoon and to log these on the hand over.
• Report and log any maintenance defects found in the rooms and assigned areas.
• Liaise with Maintenance and Reception regarding all out of order rooms.
• Ensure soft furnishings and décor of rooms are maintained to standard.
• Oversee implementation of deep cleaning and replacement.
• Check on a daily basis the arrivals, departures and VIP lists.
• Check VIP rooms to ensure they are cleaned and maintained to the required standard. Ensure VIP gifts are replenished.
• Control and supervise the issue and recording of keys and bleeps to all departmental staff on a daily basis.
• Check that adequate linen, cleaning materials and guest supplies are held in each floor linen and supplies cupboards. Liaise with the linen room and valet as required.
• Ensure all public area and back of house areas are clean.
• Assist in stock taking of Housekeeping items when necessary.
• Assist in monitoring and controlling housekeeping procedures, including lost property, key and pager control, security and emergency procedures, Health and Safety for employees and guests to ensure optimum guest satisfaction, sales maximization and profitability.

Qualifications

• Minimum one year’s experience as Housekeeping Attendant in a 4/5 star hotel.
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel.
• Enter and locate work related information using computers and/or point of sale systems.
• Possess a gracious, friendly, and fun demeanor.
• Ability to multitask, work in a fast paced environment and have a high level attention to detail.
• Strong verbal and written communication skills in English.
• Maintain positive and productive working relationships with other employees and departments.
• Ability to work independently and to partner with others to promote an environment of teamwork.