Housekeeping Room Attendant

Kempinski Hotel; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in the United Arab Emirates is looking for a Room Attendant to maintain the cleanliness of guest rooms and public areas. Responsibilities include cleaning, reporting maintenance issues, and ensuring guest satisfaction. Candidates should have previous hotel experience and attention to detail. Flexibility with scheduling is important.

Qualifications

• Previous hotel-related experience beneficial.
• English oral skills are beneficial.
• Attention to details and flexibility in scheduling is required.

Responsibilities

• Clean assigned guest rooms according to established standards.
• Ensure rooms and facilities are in proper condition.
• Maintain cleanliness of corridors and public areas.

Skills

Previous hotel-related experience

English – oral skills

Attention to details

Flexibility in scheduling

Physical ability to clean 13 rooms per day

Physical ability to push and pull cart

People Oriented

Passionate for European luxury

Job description

Responsibilities

The incumbent in this position is responsible for cleaning guest rooms, corridors, floor public areas, and pantries according to standards established by the hotel.

• Clean assigned guest rooms according to standards established by the hotel. It involves but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.
• Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.
• Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.
• Keep informed of hotel product and service knowledge to answer guest questions.
• Answer all guest questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
• Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of the shift, report special attention to guests, unusual situations, and incidents that need follow-up, to ensure consistency and guest satisfaction.
• Verify the physical status of the room and update the Order Taker of any discrepancies found.
• Report at once to the Supervisor and Order Taker lost and found items and coordinate with the Order Taker when to bring items down.
• Provide the turn-down service to assigned guest rooms according to standards established by the hotel. It involves but is not limited to, turning down the bed, replenishing guest room and bath supplies, and cleaning the bathroom if necessary. Help control guest and cleaning supplies to save costs.
• Clean assigned guest rooms, late checkout, and late service required by guests, according to standards established by the hotel. It involves but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.
• Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.
• Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.
• Keep informed of hotel products and services knowledge to answer guest questions.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and the hotel.

Skills

• Previous hotel-related experience beneficial
• English –oral skills are beneficial
• Attention to details
• Flexibility in terms of scheduling
• Physical ability to clean 13 rooms per day according to standards
• Physical ability to push and pull the room attendant's cart
• People Oriented
• Passionate for European luxury