Housekeeping Room Attendant

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Join Hilton as a Housekeeping Room Attendant and play a key role in delivering exceptional guest experiences. You will support both Housekeeping and Laundry operations, delegating tasks, managing standards, and providing excellent customer service. This position demands strong organizational skills and a commitment to cleanliness and teamwork, making it crucial for maintaining the high standards Hilton is known for.

Qualifications

• Demonstrated commitment to guest satisfaction.
• Ability to work effectively in a team.
• Attention to detail and positive attitude.

Responsibilities

• Maintain high operational standards across Housekeeping and Laundry.
• Monitor team member performance and provide excellent guest service.
• Manage department controls, including scheduling and incident logging.

Skills

Planning and organizational skills

Good communication skills

Previous laundry experience

Strong interpersonal skills

Intermediate proficiency with computers

Customer service standards

Cleanliness standards

Job description

A Housekeeping Room Attendant will support all Housekeeping and Laundry operations by handling guest requests, analyzing each request, and delegating tasks among team members to ensure work is completed efficiently and guests have an exceptional experience.

What will I be doing?

As a Housekeeping Room Attendant, you will support the Housekeeping and Laundry teams by delegating daily activities to maintain high standards within the hotel. Specifically, your responsibilities will include:

• Maintaining high operational standards across Housekeeping and Laundry, aligned with hotel brand standards.
• Monitoring the appearance, standards, and performance of team members, emphasizing training and teamwork.
• Providing excellent guest service.
• Collaborating with Housekeeping Supervision to ensure room availability and release for guest use.
• Managing department controls, including employee scheduling, master key security, incident logging, and linen and uniform management.
• Checking guest information in CRM daily to meet their preferences and requests timely.
• Requesting flowers and special linen embroidery for occasions like weddings, births, or funerals.
• Managing monthly Lost and Found items and donations.
• Checking and coordinating the cleaning or repair of uniforms.
• Controlling document and personnel traffic within the department, including daily linen releases from Laundry.
• Handling daily laundry guest clothing releases.
• Closing monthly Laundry expenses and supplies.
• Replacing Laundry Attendants during holidays, days off, or absences.

What are we looking for?

A Hilton Housekeeping Attendant is committed to guest satisfaction and teamwork. To succeed, you should demonstrate:

• Planning and organizational skills
• Good communication skills, both oral and written
• Previous laundry experience
• Strong interpersonal skills
• Intermediate proficiency with computers, including Microsoft Office
• A commitment to high customer service standards
• Excellent cleanliness standards

Additional advantageous qualities include:

• Ability to work effectively in a team
• Attention to detail
• Positive attitude

What will it be like to work for a Hilton Worldwide Brand?

Our Team Members are the heart of Hilton. We work together to make Hilton a great place to work and build rewarding careers. Hilton is a leading global hospitality company with a diverse portfolio of brands, committed to delivering exceptional guest experiences worldwide. Join us and be part of our team dedicated to hospitality excellence!