Housekeeping Coordinator

Sofitel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Ras al-Khaimah is seeking a dedicated individual to manage guest requests and maintain high housekeeping standards. Responsibilities include answering guest calls, coordinating with various departments, and ensuring overall guest satisfaction. Candidates must exhibit flexibility and a commitment to quality service.

Qualifications

• Must attend to guest requests according to hotel standards.
• Experience handling guest calls and messages is required.
• Ability to maintain confidentiality and respect guest privacy.

Responsibilities

• Attend to all guest requests and provide personal service.
• Handle calls and messages, adhering to telephone etiquette.
• Monitor inventory and supplies based on guest requests.

Job description

Overview

Sofitel Al Hamra Beach Resort

Job Description

• To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
• To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To respect the privacy of the guests and the confidentiality of the information.
• To report any guest comment or complaint.
• To set-up inventory and monitor supplies and other commodities upon guest requests.
• To update the above items’ availability in the PMS.
• To be aware of and to follow emergency and security procedures.
• To fulfill administrative tasks, housekeeping office coordination and filing.
• To respect key handling procedures.
• To read and update logbooks.
• To update guest history in the PMS.
• To keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual.
• To carry out special projects according to given assignments.
• To attend a daily line up briefing with the Housekeeping team.
• To coordinate with all departments as per guests and operational needs.
• To inform concerned division or department heads whenever a matter is delayed or not solved.
• To be entirely flexible and adapt to rotate within the different sub sections of the Housekeeping Department.
• To carry out any other reasonable duties as assigned by the Assistant Housekeeping Manager and the Director of Housekeeping.