Housekeeping Clerk

FAIRMONT; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury beach resort in Abu Dhabi seeks a dedicated professional for a guest services role. The position involves managing room statuses, coordinating with departments, and ensuring high standards of communication and service. The ideal candidate will have excellent multitasking abilities and a strong grasp of Microsoft Office applications.

Qualifications

• Strong verbal and written communication skills.
• Capable of managing multiple tasks effectively.
• Ability to prioritize effectively under pressure.
• Skill in resolving guest inquiries and complaints.
• Familiarity with Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Manage room status and assignments efficiently.
• Coordinate with departments regarding arrivals and departures.
• Handle communications with guests and staff diligently.
• Maintain accurate records of operations.
• Ensure adherence to safety standards and protocols.

Skills

Excellent communication

Multitasking

Prioritization

Guest relations

Microsoft Office proficiency

Job description

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suitesand a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

Responsibilities:

• Report for duty punctually, wearing the correct uniform and name tag at all times.
• Manage room status reports, assignments, and updates, including VIP rooms and special requests.
• Coordinate with Front Office and Floor Supervisors regarding arrivals, departures, and room status.
• Handle telephone inquiries, log messages, and respond to requests from Royal Service promptly and politely.
• Maintain accurate records, including logbooks, lost and found items, and filing systems.
• Monitor and control key distribution and pager assignments.
• Liaise with Engineering department regarding maintenance and out-of-order rooms.
• Inform security of any emergencies brought to Housekeeping's attention.
• Maintain high standards of personal hygiene and adhere to fire and safety rules.
• Foster good working relationships with colleagues, superiors, and other departments.

Qualifications

• Excellent communication, both written and verbal
• Ability to handle multiple tasks simultaneously
• Ability to prioritize responsibilities
• Ability to resolve situations involving guest challenges
• Excellent knowledge of Microsoft Word, Excel, Power point and Internet usage