Housekeeping Attendant

Hilton Hotels; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Housekeeping Attendant to join their team. This role focuses on ensuring exceptional cleanliness and service standards while managing daily housekeeping and laundry operations. You will be responsible for supervising team members, coordinating guest requests, and maintaining high-quality standards. If you have a passion for service and a keen eye for detail, this position offers an exciting opportunity to contribute to a memorable guest experience in a vibrant hotel environment.

Qualifications

• Experience in housekeeping and laundry services is essential.
• Strong organizational skills and attention to detail are crucial.

Responsibilities

• Maintain high housekeeping standards and manage team performance.
• Coordinate laundry services and manage guest requests efficiently.

Skills

Planning and organizational skills

Effective oral and written communication

Previous experience in Laundry services

Strong interpersonal skills

Intermediate proficiency in computers

High-quality customer service

Cleanliness standards

Tools

Microsoft Office

Job description

Housekeeping Attendant

A Housekeeping Attendant will support all Housekeeping and Laundry operations by analyzing guest requests and delegating tasks among team members to ensure efficient and timely service, providing an exceptional experience for our Guests.

What will I be doing?

As a Housekeeping Attendant, you will assist the Housekeeping and Laundry teams by delegating daily activities within the hotel. Your responsibilities will include:

• Maintaining high standards in Housekeeping and Laundry as per hotel brand standards.
• Monitoring the appearance, standards, and performance of team members, emphasizing training and teamwork.
• Ensuring room availability and coordinating with Floor Housekeeping Supervision.
• Managing department controls such as employee scheduling, master key release, incident reporting, and linen management.
• Checking guest information in CRM to meet their preferences and requests promptly.
• Requesting flowers for special occasions and providing embroidery for special linen items.
• Managing monthly Lost and Found items and donations.
• Checking and coordinating laundry uniforms for cleaning or repair.
• Controlling document and personnel movement within the department, including daily linen release and guest laundry services.
• Handling monthly laundry expenses and provisioning.
• Replacing Laundry Attendants during holidays, days off, or absences.

Desired Candidate Profile

What are we looking for?

A Hilton Worldwide Housekeeping Attendant represents our brand by working on behalf of our Guests and collaborating with team members. To succeed in this role, you should demonstrate:

• Planning and organizational skills
• Effective oral and written communication
• Previous experience in Laundry services
• Strong interpersonal skills
• Intermediate proficiency in computers, including Microsoft Office
• A commitment to delivering high-quality customer service
• Excellent cleanliness standards

It is advantageous if you also possess:

• Ability to work well in a team
• Strong attention to detail

What will it be like to work for a Hilton Worldwide Brand?

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