Hotel Receptionist & Guest Experience Lead

Premier Inn Hotels LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in the UAE is seeking a Hotel Receptionist to ensure a warm welcome for guests and handle inquiries efficiently. The ideal candidate should have at least one year of experience in a hotel front office, strong communication and organizational skills, and be proficient in Arabic. This role offers a competitive salary, accommodation, and the chance to develop a rewarding career in a supportive environment.

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance

Air tickets

Qualifications

• Minimum of one-year experience as Hotel Receptionist in a Front Office department.
• Arabic language proficiency in speaking, writing, and reading is essential.

Responsibilities

• Greet and welcome guests, providing a warm, timely welcome.
• Answer guest queries regarding promotions, room prices, and surrounding activities.
• Process payments accurately and efficiently handle reservations and cancellations.
• Identify corporate leads and establish long-term relationships with clients.
• Drive online mentions and promote customer feedback.

Skills

Customer-oriented approach

Excellent communication skills

Strong attention to details

Ability to work both independently and in a team

Proactive organizational skills

Tools

Opera (PMS)

Job description

A leading hotel chain in the UAE is seeking a Hotel Receptionist to ensure a warm welcome for guests and handle inquiries efficiently. The ideal candidate should have at least one year of experience in a hotel front office, strong communication and organizational skills, and be proficient in Arabic. This role offers a competitive salary, accommodation, and the chance to develop a rewarding career in a supportive environment.