Hotel Guest Communications Specialist

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Telephones Operator in Abu Dhabi. The ideal candidate will manage guest messages and inquiries, ensuring high customer service standards while responding efficiently to emergencies. This role requires good communication skills and IT proficiency, ideally with prior experience in a customer-focused environment. Team members play a crucial role in creating remarkable guest experiences, embodying the warmth of hospitality.

Qualifications

• Previous experience in a customer-focused industry is advantageous.
• Ability to work independently and as part of a team.

Responsibilities

• Accept, deliver, and respond to Guest messages and emergencies.
• Achieve positive outcomes from Guest queries efficiently.
• Ensure wake-up calls happen at the correct time.

Skills

Positive attitude

Good communication skills

Customer service

IT proficiency

Job description

A leading global hospitality company is seeking a Telephones Operator in Abu Dhabi. The ideal candidate will manage guest messages and inquiries, ensuring high customer service standards while responding efficiently to emergencies. This role requires good communication skills and IT proficiency, ideally with prior experience in a customer-focused environment. Team members play a crucial role in creating remarkable guest experiences, embodying the warmth of hospitality.