Hostess

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality group in Dubai is seeking a Hostess to be the first point of contact for guests in their restaurant. The ideal candidate will ensure a welcoming atmosphere and positive dining experience by greeting guests, managing reservations, and addressing concerns. Applicants should possess excellent communication skills, attention to detail, and ideally have experience in hospitality. The role requires flexibility to work during high-volume periods, including weekends and holidays.

Qualifications

• Previous experience in a restaurant or hospitality setting is a plus.
• Food safety certification is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly and seat them according to the restaurant's floor plan.
• Ensure guest satisfaction by anticipating needs and responding promptly.
• Address guest concerns and complaints, ensuring satisfaction.
• Conduct regular table visits to monitor guest satisfaction.

Skills

Excellent communication and interpersonal skills

Strong multitasking ability

Attention to detail

Customer service skills

Education

High school diploma or equivalent

Tools

Reservation systems

Job description

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

We are seeking a friendly and professional Hostess to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.

• Greet guests warmly and seat them according to the restaurant’s floor plan.
• Ensure guest satisfaction by anticipating needs and responding promptly.
• Address guest concerns and complaints, ensuring satisfaction.
• Conduct regular table visits to monitor guest satisfaction.
• Handle reservations and cancellations, following department standards.
• Communicate any changes to reservations or cancellations to management.
• Pre-assign tables and ensure special requests are addressed.
• Maintain a clean and organized hostess stand and dining area.
• Ensure tables are properly set and ready for service.
• Monitor the cleanliness and working condition of equipment and supplies.
• Assist staff as needed to ensure smooth restaurant operations.
• Collaborate with restaurant staff to provide optimum service.
• Promote a cooperative and productive working climate.
• Be flexible and rotate within different F&B outlets as required.
• Assist with cashiering procedures and balance transactions.
• Participate in training and other duties as assigned by management.
• Strong communication and customer service skills.
• Ability to handle high-volume periods and anticipate guest needs.
• Detail-oriented with a focus on cleanliness and organization.
• Previous experience in a restaurant or hospitality setting is a plus.

Qualifications

• Excellent communication and interpersonal skills
• Strong multitasking ability and attention to detail
• Professional appearance and positive attitude
• Basic computer skills and familiarity with reservation systems
• Knowledge of restaurant operations and service standards
• High school diploma or equivalent
• Previous experience in hospitality or customer service preferred
• Food safety certification is a plus
• Ability to work flexible hours, including evenings, weekends, and holidays
• Fluency in English; additional language skills are a plus