Hostess - Manava

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel brand in Dubai is looking for a Restaurant Host. Responsibilities include managing guest reservations, ensuring dining room operations, and maintaining high customer service standards. The ideal candidate should possess a degree in Hospitality or Tourism management and have at least 2 years of experience in hotel operations. Strong communication and interpersonal skills are essential. This full-time position offers a dynamic working environment.

Qualifications

• Minimum 2 years of work experience in hotel operations.
• Good customer service, communications and interpersonal skills.

Responsibilities

• Maintain complete knowledge of dining room operations and guest services.
• Answer telephone within 3 rings using correct salutations.
• Take, record and confirm restaurant reservations.
• Greet guests at the entrance and seat them according to the floor plan.
• Ensure that all menus and check folders are cleaned and available.

Skills

Customer service

Communication skills

Interpersonal skills

Dining room management

Education

Relevant degree or diploma in Hospitality or Tourism management

Job description

• Maintain complete knowledge of:
  • Dining room layout table/seat/section numbers proper table setups room capacity hours of operation price range and dress code
  • Restaurant reservation procedures
  • Daily house count arrivals departures VIPs
  • Scheduled inhouse group activities locations and times
  • All department policies / service procedures
• Answer telephone within 3 rings using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation or cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments ensuring compliance to departmental standards.
• Ensure that all menus check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is cleaned and organized.
• Review the Reservation book preassign designated tables and follow up on all special requests.
• Greet the guests at the entrance of the restaurant.
• Seat Guest accordingly to floor plan / being fair to each waiter.
• Show guests their table which has been designated to them
• Ensure that the guests are pleased with their table.
• Present the open menu to the guest.
• Ensure that the tables are set to the best service of the guest.
• Anticipate heavy business times and organize procedures to handle waiting lines.
• Anticipate guests needs respond to them promptly and acknowledge guest however busy and whatever time of the day.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in hotel operations. Good customer service communications and interpersonal skills are a must.

Remote Work

No

Employment Type

Fulltime