Host / Hostess

JOUD Cafe; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A specialty coffee brand in Abu Dhabi is seeking a Host/Hostess to create a welcoming experience for guests. Responsibilities include managing reservations, seating guests, and providing exceptional service during peak hours. Candidates should have at least 2 years of experience in a similar role, strong communication skills, and a commitment to hospitality. The position offers a competitive salary and growth opportunities as the brand expands. Rotational shifts are required, including weekends.

Benefits

Competitive package (salary + benefits)

Training and clear standards

Growth opportunities

Qualifications

• Minimum 2 years experience as a Host/Hostess in a high-volume venue.
• Fluent in English; Arabic is a plus.
• Professional grooming and genuine hospitality mindset.

Responsibilities

• Welcome every guest warmly and professionally.
• Manage walk-ins, reservations, and waitlists effectively.
• Seat guests to balance sections and avoid bottlenecks.
• Handle guest questions and special requests with empathy.

Skills

Strong communication skills

Fluent English

Organized

Calm under pressure

Attention to detail

Job description

About Joud Coffee

Joud Coffee is a homegrown specialty coffee brand in Abu Dhabi, known for warm hospitality, premium quality, and a team that takes ownership. We’re launching new café formats and raising the bar on the guest experience—especially around breakfast, bakery, and table service.

The Role

As a Host/Hostess, you are the first impression of Joud. You’ll welcome guests, manage the door, control the flow of seating and reservations, and set the tone for a premium-but-warm experience. You’ll work closely with the floor team to keep service smooth, fast, and organized—especially during peak breakfast hours.

What You’ll Do

• Welcome every guest with confidence, warmth, and professionalism
• Manage walk-ins, reservations, and waitlists (clear communication, calm under pressure)
• Seat guests strategically to balance sections and avoid bottlenecks
• Coordinate with the service team to ensure tables are cleaned, reset, and ready
• Keep the entrance, host stand, and waiting area to brand standard (tidy, premium, “camera-ready”)
• Handle guest questions, special requests, and feedback with empathy and urgency
• Support service flow when needed (menus, water, small guest touchpoints)
• Follow daily checklists and shift handover notes to keep standards consistent

What We’re Looking For

• Minimum 2 years experience as a Host/Hostess (restaurant, café, hotel, or high-volume venue)
• Strong communication skills and confidence speaking to guests
• Fluent English; Arabic is a plus
• Organized, fast learner, comfortable with reservation/waitlist systems
• Calm under pressure during busy breakfast and weekend peaks
• Professional grooming and a genuine hospitality mindset
• Team player with strong ownership and attention to detail

What We Offer

• Competitive package (salary + benefits)
• Training and clear standards (you’ll never be left guessing)
• Growth opportunities as we expand and open new formats
• A high-performance culture built on respect, ownership, and teamwork

Location: Abu Dhabi or Dubai UAE

Schedule: Rotational shifts (including weekends and peak hours)

To Apply: Submit your CV (a short note on your availability is a plus).