Head of Commercial

Confidential; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading property management firm is seeking a Head of Residential & Commercial - Property Management to oversee the operational and financial performance of their property portfolio. The successful candidate will lead a team to ensure high levels of tenant satisfaction, drive occupancy, and maintain compliance with standards. The ideal applicant will have 8-10 years of experience, strong leadership skills, and a relevant degree.

Qualifications

• Bachelor’s degree required; Master’s preferred.
• Professional certifications in property management are highly preferred.
• Minimum 8-10 years of experience in residential property management.

Responsibilities

• Develop and implement strategies and budgets for property management.
• Lead and manage the residential property team.
• Oversee day-to-day property operations and tenant relations.

Skills

Leadership

Communication

Conflict resolution

Customer orientation

Education

Bachelor’s degree in Property Management, Business Administration, Real Estate, or related field

Tools

Property management software

MS Office

Job description

Overview

Title: Head of Residential & Commercial - Property Management

Location: Abu Dhabi

Reports to: General Manager

Department: Property Management

Job Purpose:

The Head of Residential & Commercial Property Management is responsible for overseeing the operational and financial performance of the residential and commercial property portfolio. This role leads a team of property and facility management professionals, ensures high levels of tenant satisfaction, drives occupancy and revenue targets, and maintains compliance with all regulatory and company standards.

Responsibilities

• Develop and implement strategies, budgets, and operational plans for residential property management, aligned with corporate goals and asset plans.
• Lead, mentor, and manage the residential property team to achieve KPIs, ensure service excellence, and support professional development.
• Oversee day-to-day operations, including leasing, rent collection, maintenance, tenant relations, and renewals.
• Monitor market trends to optimize rental rates, occupancy levels, and service standards, maximizing asset value and tenant retention.
• Implement and maintain policies, procedures, and internal controls, ensuring compliance with legislation and best practices.
• Foster strong tenant relationships through responsive communication and problem-solving.
• Oversee budgeting, financial reporting, and expenditure control; approve vendor contracts and major expenses.
• Coordinate with facilities management, legal, finance, and leasing teams to ensure seamless operations.
• Manage vendor relationships and supervise contracted services to maintain property upkeep and resident satisfaction.
• Lead property enhancement initiatives, capital improvements, and sustainability practices.
• Handle escalated tenant concerns, legal matters, disputes, and crisis situations effectively.
• Prepare and present regular reports on portfolio performance, occupancy, tenant satisfaction, income, and risk areas.
• Identify and develop new business opportunities or service offerings within the residential portfolio.

Qualifications

• Bachelor’s degree in Property Management, Business Administration, Real Estate, or related field; Master’s degree is an advantage.
• Professional certifications in property management (e.g., CPM, RICS) highly preferred.

Experience & Competencies

• Minimum 8–10 years of progressive experience in residential property management, with at least 4 years in a leadership/management role.
• Demonstrated success managing large-scale residential portfolios and multi-disciplinary teams.
• Strong knowledge of local property laws, residential lease structures, and housing regulations.
• Financial acumen: budgeting, forecasting, rent setting, and cost management.
• Excellent leadership, communication, and conflict resolution skills.
• Proficiency in property management software and MS Office.
• Strong customer orientation and ability to manage diverse stakeholders.
• High integrity, organizational capability, adaptability, and results-focused.