Head Hostess

AccorHotel; Dubai; On-site; USD 30,000 - 50,000; Full time

Job summary

A leading hotel company in Dubai seeks a dedicated manager for their reception team. You will be responsible for training staff, managing performance evaluations, and developing sales strategies to enhance guest experiences and increase revenues. This full-time position offers opportunities for career growth and benefits, including discounts at premium hotels globally.

Benefits

Free stays at 25hours hotels

Generous discounts at bars and restaurants

Offers from cooperation partners

Staff parties

Qualifications

• Minimum of 1 year experience in Food & Beverage area.
• Knowledge of Microsoft Office and administrative tasks.
• Experience in the Middle East is preferred.

Responsibilities

• Train and evaluate reception/hostess staff to ensure high-quality standards.
• Prepare daily/weekly/monthly rosters in coordination with operations.
• Maximize revenue through sales and upselling training.

Skills

Administration

Microsoft Office

Sales Techniques

Education

Hotel related experience

Job description

How does your working day look like

• Responsible for the training of all reception/hostess team members to ensure consistent and high quality standards discipline and build up high team morale creating action plans for team member development.
• Assign areas of responsibility to reception/hostess staff.
• Assist with performance evaluation of line staff.
• Posting of positive comments for viewing by all staff reviewing negative comments with FOH Manager AND Venue Manager
• Prepare the daily/weekly/monthly roster in coordination with the Operations team
• Be fully aware of the Venue licensing regulations health and safety procedures and to follow them and ensure that all team members are fully trained.
• Conduct daily team member communication meetings in the absence of the Venue Manager
• Adherence to stock control and par stocks of stationary and of equipment (controlling costs)
• Assist manage and control the use and upkeep of equipments and assets
• Maximize revenue through sales and increase the revenue through upselling effective training and motivational techniques with regards to Events and Party Night Tables
• Assist in developing strategies to increase sales
• Be familiar with current industry trends and make suggestions how these could be brought into the company to increase revenues and add guest offering/themes.
• Manage Reservations and Table Management System
• Manage Database and upkeep of information create reporting templates to update weekly
• Manage yearly marketing calendar of events and promotions around town

Qualifications :

Your personality counts more than your CV

• Hotel related experience field
• Admin knowledge
• Microsoft office
• Minimum of 1 years experience in Food & Beverage area
• Middle East experience
• Reinforces change through communication support and own behaviours in the face of difficulty by implementing various creative solutions

Additional Information :

Whats in it for you

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...

Remote Work :

No

Employment Type :

Fulltime