Head Hostess

AccorHotel; Dubai; On-site; AED 110,172 - 183,621; Full time

Benefits offered by this job

Free stays at 25hours hotels

Generous discounts at bars and restaurants

Offers from cooperation partners

Staff parties

Job summary

A leading hotel company in Dubai seeks a dedicated manager for their reception team. You will be responsible for training staff, managing performance evaluations, and developing sales strategies to enhance guest experiences and increase revenues. This full-time position offers opportunities for career growth and benefits, including discounts at premium hotels globally.

Qualifications

• Minimum of 1 year experience in Food & Beverage area.
• Knowledge of Microsoft Office and administrative tasks.
• Experience in the Middle East is preferred.

Responsibilities

• Train and evaluate reception/hostess staff to ensure high-quality standards.
• Prepare daily/weekly/monthly rosters in coordination with operations.
• Maximize revenue through sales and upselling training.

Skills

Administration

Microsoft Office

Sales Techniques

Education

Hotel related experience

Job description

How does your working day look like

• Responsible for the training of all reception/hostess team members to ensure consistent and high quality standards discipline and build up high team morale creating action plans for team member development.
• Assign areas of responsibility to reception/hostess staff.
• Assist with performance evaluation of line staff.
• Posting of positive comments for viewing by all staff reviewing negative comments with FOH Manager AND Venue Manager
• Prepare the daily/weekly/monthly roster in coordination with the Operations team
• Be fully aware of the Venue licensing regulations health and safety procedures and to follow them and ensure that all team members are fully trained.
• Conduct daily team member communication meetings in the absence of the Venue Manager
• Adherence to stock control and par stocks of stationary and of equipment (controlling costs)
• Assist manage and control the use and upkeep of equipments and assets
• Maximize revenue through sales and increase the revenue through upselling effective training and motivational techniques with regards to Events and Party Night Tables
• Assist in developing strategies to increase sales
• Be familiar with current industry trends and make suggestions how these could be brought into the company to increase revenues and add guest offering/themes.
• Manage Reservations and Table Management System
• Manage Database and upkeep of information create reporting templates to update weekly
• Manage yearly marketing calendar of events and promotions around town

Qualifications :

Your personality counts more than your CV

• Hotel related experience field
• Admin knowledge
• Microsoft office
• Minimum of 1 years experience in Food & Beverage area
• Middle East experience
• Reinforces change through communication support and own behaviours in the face of difficulty by implementing various creative solutions

Additional Information :

Whats in it for you

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...

Remote Work :

No

Employment Type :

Fulltime