Head Hostess

THE TEAM BUILDERS; Dubai; On-site; AED 89,280 - 133,920; Full time

Job summary

A leading hospitality group in Dubai is seeking an experienced Head Hostess for an upscale Japanese restaurant. Responsibilities include managing reservations, ensuring a smooth operational flow, and delivering exceptional guest service. The ideal candidate should have at least 2 years of upscale dining experience, possess excellent communication skills, and the ability to multitask in a fast-paced environment. Knowledge of Balkan languages is preferred. This role offers a dynamic work atmosphere where guest satisfaction is a priority.

Qualifications

• 2 years of experience in an upscale dining, high-volume restaurant is strongly preferred.
• Charming and outgoing personality with excellent manners.
• Ability to multitask and time-manage in a fast-paced environment.

Responsibilities

• Maintain and make daily entries in the reservation system.
• Manage reservations and related requests.
• Greet and assist guests in a professional manner.

Skills

Upscale dining experience

Excellent communication skills

Time management

Multitasking ability

Knowledge of Balkan languages

Proficient in MS Office

Tools

Reservation system Seven Rooms

Job description

Our client is one of the leading hospitality group in UAE, currently hiring an experienced HeadHostess for an upscale Japanese restaurant in Dubai.

What will you do?

• Maintain and make daily entries in our reservation system to coordinate shifts and communicate accordingly with management
• Take, manage and handle reservations and all related requests
• Be thorough about the knowledge about the operations, services offered, operating hours, and all the food and beverage
  
• Be the pro of the seating strategy and be in charge of the operational flow at the restaurant. You decide which guest is going to be assigned to which table based on your professional judgment
• Greet and assist guests in a positive, welcoming, and professional manner
• Anticipate the guest's needs and respond appropriately with a sense of urgency
• Always be aware of guest preferences and assist in compiling guest history to offer a unique and personalized service at all times
• Maintain a proactive approach to solve any guest questions or challenges
• Receive records and make any necessary arrangements for reservations and special functions in the restaurant
• Accurately handle paperwork, stock, and tidy the host stand
• Do daily reports, guest satisfaction track by the end of the day
  

What are we looking for?

• 2 years of experience in a upscale dining, high-volume restaurant is strongly preferred
• A positive attitude and a welcoming smile
• Charming and outgoing personality with excellent manners, communication, and organizational skills
• Knowledge of Balkan languages preferred
• Ability to multitask and time-manage in a very fast-paced environment, focus attention on any kind of guest need, always remain calm and kind
• Computer skills with a strong knowledge of MS Office and reservation system Seven Rooms