Hardware Engineer

CNS Middle East; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading technology company in the Middle East is seeking a Junior IT Specialist to manage IT systems and provide technical support. Responsibilities include troubleshooting hardware/software issues, maintaining network systems, and supporting user account management. Candidates should possess a degree in IT and 3 years of experience in IT support. Strong hardware, software, and networking skills are essential. The role offers competitive compensation and opportunities for skill growth.

Qualifications

• 3 years relevant experience in IT support.

Responsibilities

• Provide First-Level Technical Support and troubleshoot hardware/software issues.
• Install, configure, and maintain IT equipment.
• Monitor and maintain IT systems to ensure stable connectivity.
• Assist in user account and access management.
• Support IT asset management and track hardware/software inventory.
• Collaborate with network administrators for server maintenance.
• Follow IT security compliance policies.
• Document troubleshooting steps and solutions.
• Participate in IT projects and upgrades.
• Deliver end-user training and guidance.

Skills

Hardware support

Operating Systems

Software Installation & Configuration

Networking basics

Active Directory and user management

Remote support tools and ticketing systems

Education

Degree or diploma in Information Technology or related field

Job description

Overview

CNS (Computer Network Systems) is a technology company in the Middle East with over 30 years of successful achievements and long-term partnerships with distinct customers across the region. We are an IT distributor with expertise in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain. CNS is part of the Ghobash Group of Companies and operates across Abu Dhabi, Dubai, Oman, and Kuwait, providing a holistic approach to information communication technology system integration, consultancy, operation, managed services, and IT outsourcing. CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications to provide end-to-end solutions to our customers and partners.

Job Description

The ideal candidate will assist with the day-to-day management of IT systems and provide technical support to staff. As a Junior IT Specialist, you will be responsible for troubleshooting hardware and software issues, maintaining network systems, and ensuring the smooth operation of technology within the department.

Responsibilities

• Provide First-Level Technical Support
  • Act as the initial point of contact for end-users experiencing hardware, software, or network issues.
  • Troubleshoot and resolve technical problems in a timely and professional manner, escalating complex issues when necessary.
• Install, Configure, and Maintain IT Equipment
  • Assist in the setup, configuration, and deployment of desktops, laptops, printers, and other peripherals.
  • Install and update software applications and system tools to ensure compatibility and security.
• Monitor and Maintain IT Systems
  • Support the daily operation of network systems, ensuring stable and secure connectivity.
  • Perform routine maintenance to identify and resolve performance bottlenecks or potential failures.
• User Account and Access Management
  • Assist in creating and managing user accounts, email setups, and access rights based on organizational policies.
• Support IT Asset Management
  • Track and update inventory of IT hardware and software assets.
  • Ensure proper documentation, tagging, and movement of IT equipment.
• Assist in Network and Server Maintenance
  • Collaborate with network and system administrators to maintain server health and troubleshoot connectivity issues.
  • Support basic backup and recovery procedures.
• Ensure IT Security Compliance
  • Follow IT security policies during support operations, including password protection, software licensing, and antivirus updates.
  • Report any suspected security incidents or breaches.
• Maintain Technical Documentation
  • Document troubleshooting steps, solutions, system configurations, and FAQs to support knowledge sharing.
• Support IT Projects and Upgrades
  • Participate in system upgrades, hardware rollouts, and software implementation projects.
  • Assist in testing new tools or technologies as part of ongoing IT improvement efforts.
• Deliver End-User Training and Guidance
  • Provide basic training to employees on IT tools, best practices, and new system functionalities.
  • Support new employee onboarding by setting up workstations and providing system orientations.

Qualifications

Education

• A degree or diploma in Information Technology or a related field

Experience
3 years relevant experience in IT support

Skills & Abilities

• Hardware support
• Operating Systems
• Software Installation & Configuration
• Networking basics
• Active Directory and user management
• Remote support tools and ticketing systems

Additional Information

Compliance with policies and procedures based on the ISO standards adopted by CNS.