Guest Services Executive - SPA - Jumeirah Saadiyat Island

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury resort in the United Arab Emirates is seeking a Guest Services Executive - SPA. The ideal candidate will enhance guest experiences by providing exceptional service, managing spa product inquiries, and promoting services. Requires strong communication skills and customer service orientation. The role offers a tax-free salary, shared accommodation, and comprehensive health benefits, among others.

Benefits

Comprehensive healthcare

Competitive tax-free salary

Colleague discounts on food and beverages

Paid annual leave

Company-provided shared accommodation

Qualifications

• Strong communication and interpersonal skills.
• Ability to lift and move heavy luggage.
• Reliable, honest and sincere with high energy.

Responsibilities

• Deliver a unique and outstanding experience to all guests.
• Welcome and orient guests, providing efficient service.
• Maintain in-depth knowledge of spa services and products.
• Guide, promote, and upsell spa services.
• Handle bookings, scheduling, and billing efficiently.
• Manage guest feedback and ensure professional resolution.

Skills

Communication skills

Customer service orientation

Attention to detail

Team player

Education

Higher Secondary School certificate or country specific certification

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Saadiyat Island:

Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco‑conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean‑inspired accommodation including private villas, seven dining venues, and a dedicated wellness centre and spa, with innovative treatments and therapies.

About the Job

An exciting opportunity has arisen for a Guest Services Executive - SPA to join Jumeirah Saadiyat Island.

Responsibilities

• Deliver a unique and outstanding experience to all guests, maintaining a friendly and professional demeanor in every interaction.
• Welcome and orient guests, providing efficient and effective guest service at all times.
• Possess and maintain in‑depth knowledge of spa services, treatments, facilities, and products, addressing all guest inquiries accurately.
• Guide, promote, and upsell spa services and products where appropriate, contributing to increased revenue and repeat business.
• Handle bookings, scheduling, and billing efficiently, using the relevant systems and applications.
• Actively manage guest feedback and requests, ensuring prompt and professional resolution to maintain high satisfaction levels.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Higher Secondary School certificate or country specific certification
• Strong communication and interpersonal skills
• Strong customer service orientation
• Ability to lift and move heavy luggage and stand for long periods of time
• Team Player with accuracy and attention to detail
• Reliable, honest and sincere showing high level of energy

Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company‑provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance‑based incentives tailored to your role
• Competitive tax‑free salary paid in UAE Dirhams (AED)