Guest Service Executive - Front Office - Jumeirah Mina Al Salam

Jumeirah; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Guest Service Executive. Responsibilities include managing guest check-ins, processing payments, resolving complaints, and promoting hotel services. Ideal candidates have a minimum of two years' experience in hospitality and a strong customer service orientation. Competitive tax-free salary and benefits offered.

Benefits

Supportive work environment

Learning and Development programmes

Colleague discounts on food, beverage, and hotel stays

Comprehensive healthcare and life insurance

Paid annual leave and flight home

Qualifications

• Minimum of two years’ experience in hospitality or guest service-related work.
• Strong customer service orientation and ownership.

Responsibilities

• Handle guest check-ins and check-outs efficiently.
• Process guest payments and billing inquiries securely.
• Allocate rooms based on guest preferences and availability.
• Assist with reservation changes and cancellations.
• Resolve guest complaints professionally.
• Promote hotel services and amenities.

Skills

Customer service orientation

Fluency in English

Proficiency in additional languages

Education

High school diploma or equivalent

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Madinat Jumeirah

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for a Guest Service Executive to join Jumeirah Mina Al Salam.

The main duties and responsibilities of this role include:

• Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
• Process guest payments and billing inquiries, managing cash and credit transactions securely.
• Allocate rooms based on guest preferences and availability, accommodating special requests whenever possible.
• Assist with reservation changes, cancellations, and confirmations in accordance with hotel policies.
• Handle and resolve guest complaints professionally, using a solutions‑oriented approach and escalating when necessary.
• Promote hotel services and amenities, identifying opportunities to enhance the guest experience through effective upselling.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum two years’ experience in hospitality or guest service‑related work
• High school diploma or general education in Business Administration preferred
• Strong Customer service orientation and ownership
• Fluent in English (reading, writing, and speaking is essential); proficiency in additional languages such as Russian, German, French, or Arabic is preferred

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company‑provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance‑based incentives tailored to your role
• Competitive tax‑free salary paid in UAE Dirhams (AED)