Guest Service Attendant

21c Museum Hotels; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hotel in the Accor network located in Abu Dhabi is seeking an experienced professional to oversee guest relations and ensure excellent service standards. The ideal candidate will possess at least 3 years of experience in a similar role within 4 or 5-star hotels, with a background in hotel management. Proficiency in English and conversational Arabic is essential. This position offers the opportunity to contribute meaningfully to the guest experience and advance within a prestigious hotel group.

Qualifications

• At least 3 years experience in a similar role, preferably in 4* or 5* hotels.
• Ability to provide excellent guest service and solve problems.

Responsibilities

• Establish good working relationships with guests and colleagues.
• Ensure excellent guest service to encourage loyalty.
• Update guest history and follow up on requests.

Skills

Guest relationship management

Fluent in English

Conversational Arabic

Opera know-how

Education

University degree in Hotel Management or related course

Job description

Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Customer relations

• Establish good working relationships with the guests and your colleagues.

Professional techniques / Production

• Ensure that the guest service is excellent so that he/she will return to the hotel.
• Update Guest history.
• Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel.
• Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible.
• Follow up on the guest requests and ensure it is done or offer alternative solution.
• Own the problem, solve it and follow up, involve your supervisor when it is necessary.
• Ensure that the service offered and the provisions provided to the guests are up to company standard.
• Ensure that the service provided to the guests will win their loyalty to return to the company.
• Provide wake-up calls as requested by the guests.
• Inform the guest of all the conditions related to their stay in the hotel.
• Forward any messages received for the guest.
• Forward all relevant information to the other departments in the hotel.
• Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels.
• Perform miscellaneous job-related duties as assigned.

Commercial / Sales

• Know the local environment of the hotel: city, culture, activities, exhibitions, shopping malls, and general information.

Management and administration

• Ensure that the handing of a reservation for the hotel is done with complete professionalism.
• Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedures are very well handled.
• Attend all the departmental briefing and training programs concerned.
• Prepare lists of arrivals, departures, residents and VIPs.
• Apply Policy and Procedure for cash handling as per Hotel regulation.
• Apply Guest Credit Policy as per Hotel regulation.

Qualifications

• University graduate / Hotel Management or related course.
• At least 3 years experience in the same capacity preferrably in 4* or 5* Hotels.

Additional Information

Skills / Qualities

• Opera know-how
• Health in good condition
• Fluent in English language and conversational Arabic