Guest Service Agent Housekeeping (Full-Time) (Emiratis Only) Conrad Abu Dhabi

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Service Agent. In this role, you will respond efficiently to guest inquiries and coordinate with the Housekeeping team to uphold the highest standards of cleanliness and service. Successful candidates should possess excellent communication skills, a positive attitude, and customer service orientation. This position plays a crucial role in enhancing guest satisfaction. Join us to create remarkable hospitality experiences every day.

Qualifications

• Experience in a customer-focused industry.
• Positive attitude and commitment to high customer service.
• Ability to multi-task effectively under pressure.

Responsibilities

• Respond promptly to Guest requests and inquiries.
• Coordinate with Housekeeping to maintain high standards.
• Communicate Guest feedback to relevant departments.

Skills

Customer service orientation

Positive attitude

Communication skills

Attention to detail

Multi-tasking

IT proficiency

Job description

What are we looking for

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm efficient and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Experience in the hotel leisure and/or entertainment sectors

• Conflict resolution experience

  What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

A Guest Service Agent accepts delivers and responds to guest and management messages enquiries and emergencies and uses their knowledge of the hotel facilities services and the local vicinity to quickly respond to the customer.

What will I be doing

As a Guest Service Agent in Housekeeping you will make sure that our Guests experience a clean comfortable and welcoming environment. Your role directly impacts Guest satisfaction and contributes to the overall exceptional experience of every stay.

Key Responsibilities

• Respond promptly and efficiently to Guest requests inquiries and complaints related to housekeeping services.
• Coordinate with the Housekeeping team to ensure Guest rooms public areas and back-of-house areas are maintained to the highest standards.
• Communicate relevant Guest feedback to the Housekeeping Supervisor and other departments as needed.
• Demonstrate a consistently high level of customer service and professionalism.
• Attend training sessions to maintain and improve knowledge of housekeeping procedures and hotel services.
• Ensure compliance with hotel security fire and health and safety regulations.
• Follow brand standards and operational policies when handling front-of-house systems equipment and supplies.
• Assist other departments as needed to support overall hotel operations.

Required Experience

Unclear Seniority