Guest Service Agent - Female Candidates preferred

Minor International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hospitality company in Dubai is seeking a friendly and customer-focused Female Guest Service Agent. This role involves welcoming guests, processing check-ins and check-outs, and responding to inquiries to ensure a memorable stay. Ideal candidates will have a high school diploma, hospitality experience, and excellent communication skills in both English and Arabic. The company offers a full-time position with various shift requirements, set in a fast-paced, customer-service-oriented environment.

Qualifications

• Previous experience in hospitality or customer service preferred.
• Strong interpersonal skills with a friendly demeanor.
• Flexibility to work various shifts including evenings, weekends, and holidays.

Responsibilities

• Welcome and greet guests upon arrival providing a warm professional first impression.
• Process guest check-ins and check-outs efficiently.
• Respond to guest inquiries and requests promptly and courteously.

Skills

Communication in English

Communication in Arabic

Customer service

Interpersonal skills

Problem-solving

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

We are seeking a friendly and customer-focused Female Guest Service Agent to join our team in Dubai United Arab Emirates. As a Guest Service Agent you will be the first point of contact for our guests ensuring their stay is comfortable and memorable from check-in to check-out.

• Welcome and greet guests upon arrival providing a warm and professional first impression
• Process guest check-ins and check-outs efficiently ensuring all necessary paperwork is completed accurately
• Respond to guest inquiries and requests promptly and courteously either in person or over the phone
• Assist guests with room reservations upgrades and special arrangements
• Handle guest complaints and concerns with empathy and work towards satisfactory resolutions
• Coordinate with other departments to ensure guest needs are met in a timely manner
• Maintain up-to-date knowledge of hotel amenities services and local attractions to provide accurate information to guests
• Process payments and handle cash transactions accurately
• Ensure the lobby and reception area are clean organized and presentable at all times
• Assist with administrative tasks such as preparing reports and maintaining guest records

Qualifications

• High school diploma or equivalent
• Previous experience in hospitality or customer service preferred
• Excellent communication skills in both English and Arabic
• Strong interpersonal skills with a friendly and approachable demeanor
• Ability to multitask and remain calm under pressure
• Problem-solving skills and attention to detail
• Proficiency in computer systems and hotel management software
• Flexibility to work various shifts including evenings weekends and holidays
• Professional appearance and adherence to grooming standards
• Ability to stand for extended periods and assist with light lifting when necessary

Remote Work

No

Employment Type

Full-time