Guest Service Agent - Arabic Speaker

AccorHotel; Abu Dhabi; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a guest service representative to handle incoming communications and provide exceptional service to guests. The ideal candidate should be fluent in Arabic and English, with previous experience in the hospitality industry. Responsibilities include addressing guest requests, coordinating special arrangements, and ensuring guest satisfaction. This full-time role requires excellent communication skills and the ability to multitask in a fast-paced environment.

Qualifications

• Previous experience in a front-office guest service or call-center role within the hospitality industry is preferred.
• Fluent in Arabic and English.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Handle incoming calls, emails and messages promptly with exceptional service.
• Act as a liaison between guests and internal departments.
• Address guest concerns or complaints professionally.

Skills

Fluent in Arabic (spoken and written)

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Attention to detail

Ability to multitask

Job description

Responsibilities

• Handle incoming calls, emails and messages promptly and professionally offering exceptional service to both Arabic and non‑Arabic speaking guests.
• Act as a liaison between guests and internal departments (e.g. housekeeping, engineering, F&B) to ensure guest requests are fulfilled efficiently.
• Address guest concerns or complaints with professionalism and escalating issues to management when necessary.
• Assist guests with reservation inquiries and recommendations for dining, transportation and activities within and outside the property.
• Maintain accurate records of guest requests, complaints and feedback using the property’s service management system.
• Coordinate special guest arrangements such as VIP services, in‑room amenities and personalized experiences.
• Ensure all guest requests are followed up and closed satisfactorily within the expected timeline.
• Provide translation assistance for Arabic‑speaking guests when required.
• Ensure adherence to company policies, procedures and service standards at all times.

Qualifications

• Previous experience in a front‑office guest service or call‑center role within the hospitality industry is preferred.
• Fluent in Arabic (spoken and written) and English.
• Additional languages are a plus.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities and attention to detail.
• Ability to multitask and remain calm under pressure.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Remote Work

No

Employment Type

Fulltime